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- Tasks: Oversee class action claims, ensuring accuracy and client satisfaction.
- Company: Join Battea-Class Action Services, a leader in class action recovery.
- Benefits: Enjoy professional development, competitive holidays, and a supportive work environment.
- Other info: Diverse workplace committed to celebrating different perspectives.
- Why this job: Make a real impact while developing your skills in a dynamic field.
- Qualifications: Bachelor's degree and 3+ years in legal or financial services required.
The predicted salary is between 40000 - 50000 £ per year.
Battea-Class Action Services, LLC is seeking a highly motivated person to join a team in the dynamic and detail-oriented field of class action claim filing and recovery. This role involves overseeing operational processes, ensuring client satisfaction, and contributing to the overall success of the company.
Responsibilities
- Oversee the end-to-end class action claim filing process, ensuring accuracy, completeness, and timely submission of client claims.
- Develop and implement efficient operational procedures to streamline workflows and enhance productivity.
- Monitor and analyze team performance metrics, identifying areas for improvement and implementing corrective actions.
- Collaborate with other departments, including Client Services, Research, and Technology, to ensure seamless operations and client satisfaction.
- Manage and resolve complex client inquiries and escalated issues with professionalism and a client‑centric approach.
- Stay informed of industry trends, regulatory changes, and new class action settlements to ensure compliance and identify new opportunities.
- Participate in strategic planning and contribute to the development of new services and process improvements.
- Conduct regular team meetings, foster a collaborative work environment, and promote professional development.
- Prepare and present reports on team performance, project status, and operational efficiency to senior management.
Qualifications
- Bachelor's degree in Business Administration, Finance, Legal Studies, or a related field.
- 3+ years of experience, preferably within legal services, a claims processing environment, or financial services.
- Strong understanding of class action settlements, claims processing, and the financial services industry.
- Exceptional organizational skills and meticulous attention to detail.
- Excellent written and verbal communication skills, with the ability to articulate complex information clearly and concisely.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with CRM or claims management software.
- Strong analytical and problem‑solving abilities, with a proactive approach to identifying and resolving issues.
- Ability to thrive in a fast‑paced, deadline‑driven environment and manage multiple priorities effectively.
- Demonstrated commitment to client service excellence and a strong work ethic.
Benefits
- Professional Development Reimbursement including access to SS&C University.
- Competitive holiday scheme for work/life balance.
- Competitive benefits designed to support the wellbeing of staff.
- Commitment to welcoming, celebrating and thriving on diversity.
- Hands‑on, team‑customised training throughout your career.
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Associate Manager - Client Services Representative employer: Ss&c Technologies, Inc.
Contact Detail:
Ss&c Technologies, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Manager - Client Services Representative
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Associate Manager role. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for those interviews by researching Battea-Class Action Services inside out. Understand their operations, recent projects, and how you can contribute to their success. Show them you’re not just another candidate!
✨Tip Number 3
Practice your responses to common interview questions, especially around client service and operational efficiency. We want you to articulate your experience clearly and confidently, so grab a friend and do some mock interviews!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Battea-Class Action Services.
We think you need these skills to ace Associate Manager - Client Services Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your experience in client services and claims processing, as these are key for us at Battea-Class Action Services.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit. Don’t forget to mention your understanding of class action settlements!
Showcase Your Communication Skills: Since this role requires excellent written communication, ensure your application is clear and concise. Use professional language but let your personality shine through – we want to see the real you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Ss&c Technologies, Inc.
✨Know Your Stuff
Make sure you understand the ins and outs of class action claims and the specific processes involved. Brush up on relevant industry trends and recent settlements, as this will show your genuine interest and expertise in the field.
✨Showcase Your Organisational Skills
Since this role requires exceptional organisational abilities, prepare examples from your past experiences where you successfully managed multiple priorities or streamlined processes. Be ready to discuss how you ensure accuracy and completeness in your work.
✨Communicate Clearly
Practice articulating complex information in a clear and concise manner. You might be asked to explain a challenging client issue or a process improvement, so being able to communicate effectively is key. Consider doing mock interviews with a friend to refine your delivery.
✨Demonstrate Client-Centric Thinking
Prepare to discuss how you've handled difficult client inquiries in the past. Highlight your problem-solving skills and your commitment to client service excellence. This will resonate well with the interviewers, as they value a proactive and professional approach to client relations.