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- Tasks: Manage customer relationships and drive success with innovative automation solutions.
- Company: Join a leading tech firm focused on intelligent automation and digital transformation.
- Benefits: Enjoy hybrid work, professional development, competitive holidays, and wellbeing support.
- Why this job: Be a key player in transforming businesses with cutting-edge technology.
- Qualifications: Experience in customer relationship management and knowledge of digital transformation.
- Other info: Diverse and inclusive workplace with opportunities for growth and learning.
The predicted salary is between 48000 - 72000 £ per year.
Location: London (Hybrid)
SS&C Blue Prism enables business leaders of the future to navigate around the roadblocks of ongoing digital transformation in order to truly reshape and evolve how work gets done – for the better. We believe in supporting organizations as they harness the power of intelligent automation. We offer our customers value with our Comprehensive Capabilities, Accessible and User-Friendly Software, Scalable and Intelligent Digital Workforce, and a United Vision Behind our Innovation.
There is significant opportunity to deepen the use and expand the benefits that the customers of SS&C’s intelligent automation platform derive, based upon SS&C’s investment in product enhancement including cloud enablement and integration to best of breed digital transformation technologies.
Why You Will Love It Here!
- Flexibility: Hybrid Work Model
- Your Future: Professional Development Reimbursement including access to SS&C University
- Work/Life Balance: Competitive holiday scheme
- Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Training: Hands-On, Team-Customised throughout your career
What you will get to do:
SS&C Blue Prism is currently seeking an enthusiastic and motivated individual with a passion for customer success to join our team. Responsibilities include:
- Account and relationship management of existing customers in EMEA, including identifying opportunities to expand usage of SS&C technology solutions and services.
- Introduce and demonstrate product capabilities, deepen customer engagement and satisfaction with SS&C.
- Deliver revenue growth related to our technology solutions including Business Process Management, Intelligent Document Processing, AI and Process Automation and related Professional Services to customers, focusing on existing customers.
- Ensure customers derive maximum business benefit from their use of SS&C solutions by mobilizing the services and resources required to support the removal of all potential roadblocks along the customer journey.
- Work closely with other SS&C teams and our Partners to drive success and strive to make each customer a reference.
- Serve as the advocate of the customer to represent their needs with both their Partners and the internal entities of SS&C including Customer Support, Professional Services, Product Development, and Sales.
- Engage in frequent discussions with customers and partners, conduct webinar presentations, and perform customer site visits as needed.
- Understand customer needs, strategies and goals to recommend and sell appropriate product or professional service solutions.
- Develop a deep understanding of SS&C’s intelligent automation capability and engage in in-depth functional and technical conversations with customers.
- Take opportunities through to closure in line with the SS&C sales process, including negotiating and closing deals that meet client expectations and SS&C’s ability to deliver.
- Develop contact database, relationship plans, and account development plans.
- Work closely with the EMEA delivery, account management and sales teams to ensure successful delivery of opportunities.
- Maintain and enhance industry knowledge through training and development.
- Become a trusted advisor by identifying customers’ desired outcomes and collaboratively creating Success Plans to achieve those outcomes.
- Manage escalations and risks from various sources, including Support, partners, competitors, etc.
- Identify upsell opportunities and work with sales teams to ensure growth attainment.
Your experience & qualifications:
- Extensive customer-facing relationship management experience, including executive level interaction.
- Market and technical knowledge of one or more of the following: fin tech, compliance, business workflow processes / operational efficiency, digital transformation consulting, AI, process automation.
- Deep Customer Success experience in major account situations, including journey mapping, value realization, project management, risk management, executive level communication.
- Strong background in scoping and orchestrating initiatives to improve business benefit at scale, as well as developing and expanding new opportunities.
- Exhibits significant change management and demonstrable consultative skills.
- A commercially astute team player with excellent communication and customer-relationship skills.
- Demonstrates problem-solving skills and technical aptitudes to adapt to new circumstances and learn quickly.
- Communicates complex, nuanced ideas in relatable and actionable ways.
- Flexibility to work in a rapidly changing, complex, often-remote environment.
- Extremely well organized with the capacity to travel in addition to managing multiple customers remotely.
- Ability to be part of a team and equally driven to build customer relationships alone.
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Strategic Account Director in Surbiton employer: Ss&C Technologies Holdings
Contact Detail:
Ss&C Technologies Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Account Director in Surbiton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. The more you engage, the better your chances of landing that Strategic Account Director role.
✨Tip Number 2
Show off your expertise! Prepare to discuss your knowledge of intelligent automation and customer success strategies during interviews. Be ready to share specific examples of how you've driven growth and improved customer satisfaction.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors. Focus on articulating your experience in relationship management and how you can help SS&C's customers achieve their goals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the SS&C team and contributing to our mission of transforming work through intelligent automation.
We think you need these skills to ace Strategic Account Director in Surbiton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Strategic Account Director role. Highlight your experience in customer success and relationship management, and show how your skills align with our mission at SS&C Blue Prism.
Showcase Your Passion: Let your enthusiasm for intelligent automation shine through! Share examples of how you've helped customers achieve their goals and how you can bring that same energy to our team.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality and how you communicate, so make it relatable!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Ss&C Technologies Holdings
✨Know Your Stuff
Make sure you have a solid understanding of SS&C's intelligent automation capabilities. Familiarise yourself with their products and services, especially in areas like Business Process Management and AI. This will help you engage in meaningful conversations during the interview.
✨Showcase Your Customer Success Experience
Prepare to discuss your previous experiences in customer-facing roles, particularly how you've managed relationships and driven success for clients. Use specific examples that highlight your ability to identify opportunities and deliver value, as this is crucial for the Strategic Account Director role.
✨Demonstrate Problem-Solving Skills
Be ready to share instances where you've tackled challenges or roadblocks in your previous roles. Highlight your problem-solving approach and how you adapted to new circumstances, as this will resonate well with the company's focus on overcoming digital transformation hurdles.
✨Ask Insightful Questions
Prepare thoughtful questions about SS&C's vision and future plans, especially regarding their hybrid work model and professional development opportunities. This shows your genuine interest in the company and helps you assess if it's the right fit for you.
