Ss&C Technologies Holdings in Stirling is seeking a Customer Services Voice – Team Leader for our Client Services Voice unit. You will act as a liaison between clients, customers, your team, Client Service Managers, SS&C Group Compliance and administration areas to resolve complaints and maintain service levels.
Lead and balance workload, ensure KPIs and SLAs are met, investigate complaints, document findings, and discuss outcomes with complainants by telephone or in writing using approved
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Client Services Voice Lead – Customer Care & Complaints in Stirling employer: Ss&C Technologies Holdings
SS&C is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the dynamic hybrid environment of London and Basildon. Employees benefit from comprehensive training and development opportunities, ensuring continuous growth in their careers while working with cutting-edge technology. The company's commitment to employee well-being and a supportive atmosphere makes it a rewarding place for those seeking meaningful contributions in the field of system administration.
Contact Details:
Ss&C Technologies Holdings Recruitment Team
