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For Companies At a Glance
- Tasks: Lead IT application support, monitor incidents, and ensure timely resolutions.
- Company: SS&C Technologies is a dynamic leader in financial services technology.
- Benefits: Enjoy a hybrid work model, professional development reimbursement, and competitive wellbeing benefits.
- Why this job: Join a diverse team focused on innovation and collaboration while making a real impact.
- Qualifications: Experience with cloud applications, SQL, and ITIL framework required; ticketing tools knowledge is a plus.
- Other info: Opportunity for hands-on training and participation in exciting projects.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Job Title: Application IT Lead Specialist
Locations : UK (Essex)
Get To Know Us:
- Business Unit: Information Technology
SS&C is leading the way. We continue to look for todays and tomorrow’s brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few.
Why You Will Love It Here!
- Flexibility : Hybrid Work Model between office and remote
- Your Future: Professional Development Reimbursement including access to SS&C University
- Work/Life Balance: Competitive holiday scheme
- Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Training: Hands-On, Team-Customised throughout your career
What You Will Get To Do:
Event Monitoring:
- Review and act upon events automatically generated by the event management system.
Incident Management
- Take ownership of incidents that are assigned to the Support Team
- Diagnose and assign accordingly incidents that have been assigned to the Support Team which require assistance from another business unit.
- Ensure Incidents are accepted, updated and resolved in accordance with the associated SLA.
- Escalate incidents where appropriate and liaise with fellow Senior Support Analysts and SMEs to ensure prompt resolution.
- Log and track incidents which are assigned to a third party. Ensuring communications flows are kept open to allow prompt diagnosis and resolution.
Problem Management
- Take ownership of problems assigned to the Support Team
- Ensure Problems are kept active and updated and resolved in line with the Problem management process.
Continuous Improvement
- Reviewing the current process and looking at where improvements can be made such as using automation or reviewing the Bluedoor batch to suggest improvements.
Change Management
- Raising and implementing Service Now Change Requests to support data, config and code changes to any of the supported environments (level 0 through to Level 4 and production)
- Supporting emergency releases
Smoke Tests:
- Execute a selected set of validation scripts with critical functionality to verify an application is ready for testing or production usage following software changes.
Health Checks and Monitoring:
- Verify and continually monitor the production environment to ensure it is available for use by the business and customers following maintenance outages.
Other Responsibilities:
- Security Testing Verify an environment meets the security requirements prior to testing.
- Participation in projects at various stages of the project lifecycle to provide:
- SME knowledge, Defect Management, Test support, Implementation planning, Implementation support, Early Life Support.
- The successful applicant may be required to form part of the established on-call Rota providing additional backup and support to the Level 1 support group.
- Ensuring all key documentation is regularly reviewed and updated.
- Performing annual Disaster Recovery (DR) tests and evidencing the results.
- Supporting monthly patching windows or essential maintenance.
What You Will Bring:
- Experience of working on Cloud based applications.
- Knowledge of messaging services
- Windows experience – Knowledge of IIS, error handling and troubleshooting whilst being able to evidence root cause in a clear manner.
- Microsoft SQL Server – Ability to write queries to assist in incidents, general enquires or when suppling data for operational requests.
- PostgreSQL experience.
- Experience supporting a 24/7 application in a pressurised environment.
- Knowledge of ticketing tools such as Service Now and JIRA
- Knowledge of the ITIL Framework
- Monitoring and Alerting tools.
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It\’s important to us that we strive to have a workforce that is diverse in the widest sense.
PA2025Q3JB093 Application IT Lead Specialist employer: Ss&C Technologies Holdings
Contact Detail:
Ss&C Technologies Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PA2025Q3JB093 Application IT Lead Specialist
✨Tip Number 1
Familiarise yourself with the ITIL framework, as it's crucial for the Application IT Lead Specialist role. Understanding how to manage incidents and problems effectively will set you apart from other candidates.
✨Tip Number 2
Gain hands-on experience with cloud-based applications and messaging services. Being able to demonstrate your practical knowledge in these areas during interviews can significantly boost your chances of landing the job.
✨Tip Number 3
Brush up on your Microsoft SQL Server skills, especially writing queries. This technical expertise is often a key requirement, and showcasing your ability to handle data-related tasks can make a strong impression.
✨Tip Number 4
Network with current or former employees of SS&C Technologies. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace PA2025Q3JB093 Application IT Lead Specialist
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Application IT Lead Specialist position. Make sure you understand the key responsibilities and required skills, such as experience with cloud-based applications and knowledge of ticketing tools like Service Now.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your background in incident management, change management, and any experience with Microsoft SQL Server or monitoring tools.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples from your past work that demonstrate your ability to handle incidents and improve processes, as well as your commitment to diversity and inclusion.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Ss&C Technologies Holdings
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the Application IT Lead Specialist. Familiarise yourself with event monitoring, incident management, and change management processes, as these will likely be key discussion points during your interview.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with cloud-based applications, Microsoft SQL Server, and ticketing tools like Service Now and JIRA. Highlight specific examples where you've successfully resolved incidents or improved processes in a similar environment.
✨Demonstrate Problem-Solving Abilities
Since the role involves diagnosing and resolving incidents, be ready to share examples of how you've tackled complex problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Emphasise Team Collaboration
SS&C values collaboration and teamwork, so be sure to highlight your ability to work well with others. Discuss any experiences where you've collaborated with different teams or departments to achieve a common goal, especially in high-pressure situations.
