Manager - Pa26Opsrq4101

• Adhere to Service Level Agreements (SLAs) and Key performance Indicators (KPIs), meeting all Regulatory Requirements and Reporting.
• Manage the day to day running of the team ensuring all aspects of client administration are completed correctly and within the required turnaround timescales, whilst ensuring people management is timely and effective through staff PDRs, documented 121s and training/development.
• Assist team members with complex case work. Ensure the team have an up-to-date library of procedure guides and policies, which are regularly reviewed and updated. Create a culture of continuous improvement in the team by improving client experience and outcomes.
• Ensure a transparent suite of Management Information (MI) is available, regularly updated and shared with the relevant stakeholder(s) and forum(s).
• Effectively build and manage collaborative relationships across our business, including within Client Operations. Work with other department managers to ensure that adequate risk management and controls are in place across Client Operations.

Core Requirements

Regulatory

• To exercise due care and diligence, ensuring the area the role is responsible for are organised and controlled
• Ensure Regulatory reporting is completed timely and accurately.
• To uphold responsibilities for risk and business continuity practices as appropriate to the position the role holds within the organisation.
• To comply with the regulatory regimes in which SS&C operates, with particular consideration given to relevant Client Asset, Data Protection and Financial Crime Prevention regulations, as appropriate to the above role
• To attend / complete all regulatory training.
• To ensure robust controls and escalations exist in relation to incidents and breaches
• To elevate issues or potential breaches to your Line Manager, to enable consideration for Client Servicing implications.
• To provide input regarding the effectiveness and design of Regulatory changes, controls and MI, including contributing to the annual review of procedures

Quality

All employees are accountable for the delivery of a Quality service, driving for excellence in all their work activities:

• To be quality driven, aiming for 100% accuracy and timeliness of delivery in the team
• To effectively plan the way services are delivered so that all activity is directly related to providing quality services and meeting the expectations of the customer (internal and external)
• To continuously review processes and practices relating to the role and act as a catalyst for change and improvement in individual and team performance
• To observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties
• To communicate and promote the values which reinforce and support a consistent quality culture

People Management

All Line Managers are accountable for the following:

• To communicate openly and honestly with their team
• To ask, listen and understand the team
• To be fair and consistent across the team
• To be accountable for own actions and the actions of the team
• To support their teams development and champion professional development

EEO Statement / Non-agency Disclosure

We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

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