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- Tasks: Manage customer relationships and drive success with innovative automation solutions.
- Company: Join a leading tech firm focused on intelligent automation and digital transformation.
- Benefits: Enjoy hybrid work, professional development, competitive holidays, and wellbeing support.
- Why this job: Be a key player in transforming businesses with cutting-edge technology.
- Qualifications: Experience in customer relationship management and knowledge of digital transformation.
- Other info: Diverse and inclusive workplace with opportunities for growth and learning.
The predicted salary is between 43200 - 72000 £ per year.
Location: London (Hybrid)
SS&C Blue Prism enables business leaders of the future to navigate around the roadblocks of ongoing digital transformation in order to truly reshape and evolve how work gets done – for the better. We believe in supporting organizations as they harness the power of intelligent automation. We offer our customers value with our Comprehensive Capabilities, Accessible and User-Friendly Software, Scalable and Intelligent Digital Workforce, and a United Vision Behind our Innovation. There is significant opportunity to deepen the use and expand the benefits that the customers of SS&C’s intelligent automation platform derive, based upon SS&C’s investment in product enhancement including cloud enablement and integration to best of breed digital transformation technologies.
Why You Will Love It Here!
- Flexibility: Hybrid Work Model
- Your Future: Professional Development Reimbursement including access to SS&C University
- Work/Life Balance: Competitive holiday scheme
- Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Training: Hands-On, Team-Customised throughout your career
What you will get to do:
SS&C Blue Prism is currently seeking an enthusiastic and motivated individual with a passion for customer success to join our team. Responsibilities include:
- Account and relationship management of existing customers in EMEA, including identifying opportunities to expand usage of SS&C technology solutions and services.
- Introduce and demonstrate product capabilities, deepen customer engagement and satisfaction with SS&C.
- Deliver revenue growth related to our technology solutions including Business Process Management, Intelligent Document Processing, AI and Process Automation and related Professional Services to customers.
- Ensure customers derive maximum business benefit from their use of SS&C solutions by mobilizing the services and resources required to support the removal of all potential roadblocks along the customer journey.
- Work closely with other SS&C teams and our Partners to drive success and strive to make each customer you work with a reference.
- Serve as the advocate of the customer to represent their needs with both their Partners and the internal entities of SS&C including Customer Support, Professional Services, Product Development, and Sales.
- Engage in frequent discussions with customers and partners, webinar presentations, customer site visits on a need basis and periodic status reporting on milestone achievements.
- Understand customer needs, strategies and goals to recommend and sell appropriate product or professional service solutions.
- Develop a deep understanding of SS&C’s intelligent automation capability and engage in in-depth functional and technical conversations with customers.
- Take opportunities through to closure in line with the SS&C sales process, including negotiating and closing deals that meet client expectations and SS&C’s ability to deliver.
- Develop contact database, relationship plans, and account development plans.
- Work closely with the EMEA delivery, account management and sales teams to ensure successful delivery of opportunities.
- Maintain and enhance industry knowledge through training and development.
- Become a trusted advisor by identifying customers’ desired outcomes and collaboratively creating Success Plans to achieve those outcomes.
- Manage escalations and risks from various sources, including Support, partners, competitors, etc.
- Identify upsell opportunities and work with sales teams to ensure growth attainment.
Your experience & qualifications:
- Extensive customer-facing relationship management experience, including executive level interaction.
- Market and technical knowledge of one or more of the following: fin tech, compliance, business workflow processes / operational efficiency, digital transformation consulting, AI, process automation.
- Deep Customer Success experience in major account situations, including journey mapping, value realization, project management, risk management, executive level communication.
- Strong background scoping and orchestrating initiatives to improve business benefit at scale, as well as developing and expanding new opportunities.
- Exhibits significant change management and demonstrable consultative skills.
- A commercially astute team player who possesses excellent communication and customer-relationship skills.
- Demonstrates problem-solving skills and technical aptitudes to adapt to new circumstances and learn quickly when facing new problems and challenges.
- Communicates complex, nuanced ideas in relatable and actionable ways.
- Flexibility to work in a rapidly changing, complex, often-remote environment.
- Extremely well organized with the capacity to travel in addition to managing multiple customers remotely.
- Ability to be part of a team and equally driven to build customer relationships alone.
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Strategic Account Director in London employer: Ss&C Technologies Holdings
Contact Detail:
Ss&C Technologies Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Account Director in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. The more you engage, the better your chances of landing that Strategic Account Director role.
✨Tip Number 2
Show off your expertise! Prepare to discuss your knowledge of intelligent automation and customer success strategies during interviews. Be ready to share examples of how you've helped clients achieve their goals.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors. Focus on articulating your experience in relationship management and how you can drive revenue growth for SS&C Blue Prism.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at SS&C Blue Prism.
We think you need these skills to ace Strategic Account Director in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Strategic Account Director role. Highlight your experience in customer success and relationship management, and show how your skills align with our mission at SS&C Blue Prism.
Showcase Your Passion: Let your enthusiasm for intelligent automation shine through! Share examples of how you've helped customers achieve their goals and how you can bring that same energy to our team.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to explain your achievements and how they relate to the role. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, we can ensure your application is reviewed promptly and you get the best chance to join our amazing team!
How to prepare for a job interview at Ss&C Technologies Holdings
✨Know Your Stuff
Make sure you have a solid understanding of SS&C's intelligent automation capabilities. Familiarise yourself with their products and services, especially in areas like Business Process Management and AI. This will help you engage in meaningful conversations during the interview.
✨Showcase Your Customer Success Skills
Prepare examples from your past experiences that highlight your customer-facing relationship management skills. Be ready to discuss how you've successfully navigated challenges and driven customer satisfaction, as this role heavily focuses on account management and customer engagement.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've tackled complex problems or managed risks in previous roles. Being able to articulate your problem-solving process will show that you're adaptable and can handle the dynamic nature of the job.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and future projects. This not only shows your interest in the role but also helps you gauge if the company aligns with your values and career goals.
