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- Tasks: Coordinate customer success projects and provide onboarding and training support.
- Company: Join a leading tech firm in M&A and alternative investments.
- Benefits: Competitive salary, diverse work culture, and opportunities for growth.
- Why this job: Be a trusted advisor and make a real impact on customer success.
- Qualifications: Fluent in English and native French, with 18 months in customer success.
- Other info: Diverse team environment with minimal travel required.
The predicted salary is between 50000 - 65000 £ per year.
A growth-oriented business unit of SS&C, Intralinks is a technology leader in M&A, Alternative Investments and Banking & Securities markets. Our solutions facilitate 1/3 of the world’s global M&A deal flow and 50% of the private equity raised globally.
About the role
We are currently recruiting for a candidate who is passionate about customer success and has business level fluency in English and native level French. (Spanish is a bonus). The Global Customer Success team is integral in creating long-term value for our customers and ensuring their success with our technology. This team is highly regarded as trusted advisors who guide and advocate for our extensive portfolio of customers. Working closely with customers, Customer Success plans SaaS implementations, on-boardings, trainings, and ongoing support. This team also identifies opportunities and challenges from the way the customer engages with our solution and takes action to help resolve challenges and foster expansion of usage and value from the solution over time.
Overview
The Senior Customer Success Manager will work with customers on general maintenance and support for new and ongoing implementations. In this role, the SCSM may be the direct line for exchange managers and contract signers to address inbound questions and issues while supporting sales and interacting with other internal groups. The SCSM will work under the guidance of other CS professionals and will apply professional concepts, or company policies and procedures to execute work and resolve routine issues. This role prepares employees for Principal CSM.
Your Responsibilities
- Responsible for the coordination and completion of projects as part of a Customer Success team.
- Customer onboarding / platform training.
- Maintain regular, proactive communication with customers, providing updates, gathering feedback, and addressing concerns.
- Track and report on key customer success metrics, including customer health, satisfaction, and retention.
- Master the Intralinks platform to help customers maximize efficiency and value.
- Regularly promote, demo, and provide insights on upcoming features and product enhancements.
- Work closely with Sales, Product, Education, Customer Experience and Support teams to align on customer goals and deliver a seamless experience across the customer journey.
Your experience
- Passionate about customer success.
- Business level fluency in English and native level French.
- Solid presentation skills, communication skills, technical acumen, and problem solving skills.
- 18 months+ experience in a previous customer success role.
Travel - Minimal
EEO Statement / Non-agency Disclosure
We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Senior Customer Success Manager (Native French Speaking) in London employer: Ss&C Technologies Holdings
Contact Detail:
Ss&C Technologies Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager (Native French Speaking) in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Customer Success Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer success. We recommend role-playing with a friend or using mock interview tools to boost your confidence and showcase your skills effectively.
✨Tip Number 3
Showcase your passion for customer success during interviews. Share specific examples of how you've helped customers in the past. We want to see that you’re not just ticking boxes, but genuinely care about making a difference!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Senior Customer Success Manager (Native French Speaking) in London
Some tips for your application 🫡
Show Your Passion for Customer Success: Make sure to highlight your enthusiasm for customer success in your application. We want to see how you've gone above and beyond to help customers in your previous roles, so share specific examples that demonstrate your commitment.
Tailor Your Application: Don’t just send a generic CV and cover letter! We love it when candidates tailor their applications to the role. Use the job description as a guide and make sure to align your skills and experiences with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and qualifications. Avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Ss&C Technologies Holdings
✨Know Your Customer Success Stuff
Make sure you brush up on customer success principles and best practices. Be ready to discuss how you've helped customers achieve their goals in previous roles. Think of specific examples where you’ve turned challenges into opportunities for your clients.
✨Master the Intralinks Platform
Familiarise yourself with the Intralinks platform before the interview. Understand its features and how they benefit customers. This will not only show your enthusiasm but also allow you to speak confidently about how you can help customers maximise their use of the platform.
✨Show Off Your Language Skills
Since this role requires native-level French and business-level English, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking about customer success topics in both languages.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in the role. This shows that you’re genuinely interested in the position and helps you assess if it’s the right fit for you.