Job Description
Senior Associate – Client Services Voice
Locations: Chelmsford
Get To Know Us:
SS&C is leading the way. We continue to look for todays and tomorrow’s brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few.
Why You Will Love It Here!
- Flexibility: Hybrid Work Model
- Your Future: Professional Development Reimbursement including access to SS&C University
- Work/Life Balance: Competitive holiday scheme
- Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Training: Hands-On, Team-Customised throughout your career
What You Will Get To Do:
- Effectively manage workloads in line with agreed KPI’s, including queries or escalations to colleagues across the group or external clients/advisers in accordance with target service levels and agreed timescales and in line with all relevant regulatory requirements.
- Be responsible for improving ways of working, driving efficiencies in processes, whilst ensuring you meet the required quality standards.
- Build effective and collaborative relationships across the team, department, and organisation.
- Acquire, expand and retain sound product and system knowledge of relevant company products and systems and awareness of their attributes and rules.
- Responsible for following SS&C’s Risk and Compliance policies and procedures.
What You Will Bring:
- Experience in a contact center environment
- Experience in fund administration and investment products
- Clear communication skills and friendly, positive manner
- Ability to handle difficult conversations
- Excellent Administration skills
- Confident in navigating multiple computer systems at once
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
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Senior Associate - Customer Services (Voice) in Chelmsford employer: Ss&C Technologies Holdings
SS&C is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the dynamic hybrid environment of London and Basildon. Employees benefit from comprehensive training and development opportunities, ensuring continuous growth in their careers while working with cutting-edge technology. The company's commitment to employee well-being and a supportive atmosphere makes it a rewarding place for those seeking meaningful contributions in the field of system administration.
Contact Details:
Ss&C Technologies Holdings Recruitment Team
