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- Tasks: Provide exceptional client support and process account transactions with precision.
- Company: Join SS&C, a forward-thinking company that values your personality and service passion.
- Benefits: Enjoy flexible holidays, competitive salary, healthcare, and exclusive discounts.
- Why this job: Be at the heart of our organisation and grow your skills in a supportive environment.
- Qualifications: Experience in client handling and financial services, with strong communication and analytical skills.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
As a permanent employee of SS&C, you’ll receive your competitive salary as well as our exclusive rewards package that offers flexibility and choice.
- Flexible holiday allowance
- A competitive pension scheme
- Life Assurance (4 x salary)
- Single person healthcare
- Onsite benefits, including kitchen break out area, multi-faith room, free parking
- Discounts for a number of retailers and restaurants – Exclusive high street discounts
Your personality is what is important to us at SS&C along with your positive and open approach with a passion for delivering exceptional service.
In this office-based role you will provide outstanding client service by accurately processing and authorising a variety of account transactions, including complex and non-standard requests. This will be processed within agreed service levels and approved financial authority levels where appropriate. You will be at the heart of our organisation where we love to develop, support and give full training to our staff so you should be eager to learn and develop new skills. With a positive attitude, we will help you achieve your career goals in the future.
Some of your duties will include:
- Managing client expectations, and accounting for their specific vulnerability needs.
- Processing transactions to agreed service levels, quality standards and where relevant within agreed financial authority limits.
- Processing non-standard or complex transactions/calculations, including manual processing where required, ensuring that you treat our customers fairly.
- Supporting and taking an active role in service improvement/process improvement initiatives or projects as required.
- Assisting management team where appropriate.
- Keeping own knowledge of processes, products and appropriate regulation up to date.
- Achieving agreed performance levels.
- Implementing and maintaining your personal development plan, and being proactive in self-development.
The Ideal Candidate:
- Prior client or account handling experience.
- Prior experience in the financial services industry.
- The ability to be a team player.
- Have a keen eye for detail and enjoy working with data.
- Good keyboard skills and familiar with Microsoft Word and Excel.
- Great telephone manner.
- Organisation and time management skills to prioritise workloads.
- Analytical, problem solving and decision making skills.
- Communication and mathematical reasoning skills (5 GCSE’s or equivalent).
We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a diverse workforce in the widest sense.
Client Support Representative in Burnley employer: Ss&C Technologies Holdings
Contact Detail:
Ss&C Technologies Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Representative in Burnley
✨Tip Number 1
Get to know the company culture! Before your interview, check out SS&C's website and social media. Understanding their values and what they stand for will help you connect with the interviewers and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your thoughts clearly and confidently, especially when discussing your client support experience.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've handled challenging situations in the past. Highlighting your analytical abilities will demonstrate that you're the right fit for managing client expectations.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Client Support Representative in Burnley
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Make sure your application reflects your positive and open approach. Share a bit about your passion for delivering exceptional service – it’s what we value most!
Tailor Your Experience: Highlight any prior client or account handling experience you have, especially in the financial services industry. We love seeing how your skills align with our needs, so don’t hold back!
Be Detail-Oriented: Since we’re all about accuracy, make sure your application is free from typos and errors. A keen eye for detail is crucial for this role, so let that shine through in your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Ss&C Technologies Holdings
✨Know Your Stuff
Before the interview, make sure you understand the role of a Client Support Representative. Familiarise yourself with common client queries and the types of transactions you might handle. This will show your potential employer that you're genuinely interested and prepared.
✨Showcase Your People Skills
Since this role is all about delivering exceptional service, be ready to share examples of how you've successfully managed client expectations in the past. Highlight your positive attitude and open approach, as these traits are crucial for success in this position.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss specific instances where you've tackled complex issues or non-standard requests. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical and decision-making abilities.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, training opportunities, or how the company supports personal development. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
