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For Companies At a Glance
- Tasks: Lead and develop a dynamic team in client services, ensuring excellence in performance.
- Company: Join SS&C, a forward-thinking company that values diversity and innovation.
- Benefits: Enjoy a hybrid work model, competitive holidays, and professional development opportunities.
- Why this job: Make a real impact by coaching and developing talent in a supportive environment.
- Qualifications: Strong communication skills and a passion for delivering quality service.
- Other info: Embrace a culture of collaboration and accountability while growing your career.
The predicted salary is between 36000 - 60000 £ per year.
Location: Birmingham
Get To Know Us:
SS&C is leading the way. We continue to look for today's and tomorrow’s brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few.
Why You Will Love It Here!
- Flexibility: Hybrid Work Model
- Your Future: Professional Development Reimbursement including access to SS&C University
- Work/Life Balance: Competitive holiday scheme
- Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Training: Hands-On, Team-Customised throughout your career
What You Will Get To Do:
- Coaching, feedback & development of Associates
- Associate observations (coaching, monitoring)
- Absence management
- Objective reviews
- Performance management of Associates and Techs
- 1:1's – Associates and Techs
- To ensure all regulatory training is completed within timescales for self, Team and Team Leaders
What You Will Bring:
- Quality driven with a pride in delivering excellence
- Able to build effective relationships with internal and external clients and their customers
- Willing to successfully adapt to changing demands and conditions
- Able to communicate appropriately through different methods; suitable for varying audiences
- Expected to take responsibility for the completion of objectives and tasks; holding themselves and their team accountable
- Able to demonstrate integrity as well as using their initiative to seek out new opportunities to enhance the service
- Able to work in co-operation with others to achieve the desired outcomes
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Team Manager - Client Services (Voice) in Birmingham employer: Ss&C Technologies Holdings
Contact Detail:
Ss&C Technologies Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager - Client Services (Voice) in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at networking events. Ask them about their experiences and what it’s really like to work at SS&C. This insider info can give you a leg up in interviews.
✨Tip Number 2
Prepare for the interview by researching common questions for Team Manager roles. Think about how your past experiences align with the job description, especially around coaching and performance management. We want to see how you can bring your unique flair to the team!
✨Tip Number 3
Show off your soft skills! During interviews, highlight your ability to build relationships and adapt to change. Use examples that demonstrate your integrity and accountability, as these are key traits we value at SS&C.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in the interviewer's mind as they make their decision.
We think you need these skills to ace Team Manager - Client Services (Voice) in Birmingham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about client services and how you can contribute to our team. A little personality goes a long way!
Tailor Your CV: Make sure to customise your CV for the Team Manager position. Highlight your experience in coaching and performance management, as well as any relevant achievements. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when candidates communicate effectively, just like we expect from our team members!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ss&C Technologies Holdings
✨Know Your Stuff
Before the interview, make sure you understand SS&C's values and how they align with your own. Familiarise yourself with their commitment to diversity, collaboration, and innovation. This will help you demonstrate that you're not just a fit for the role, but also for the company culture.
✨Showcase Your Coaching Skills
As a Team Manager, you'll be responsible for coaching and developing associates. Prepare examples of how you've successfully coached others in the past. Think about specific situations where your feedback led to improvement, and be ready to discuss these during the interview.
✨Be Ready for Scenario Questions
Expect questions that assess your ability to handle various situations, like absence management or performance reviews. Practice answering scenario-based questions by thinking through how you would approach these challenges, focusing on your problem-solving skills and adaptability.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the team dynamics, the training opportunities available, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
