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- Tasks: Lead complaint investigations and enhance service quality through a robust QA framework.
- Company: A leading financial services firm in Basildon with a focus on customer outcomes.
- Benefits: Hybrid work model, competitive salary, and opportunities for continuous improvement.
- Why this job: Make a real impact on customer satisfaction while ensuring regulatory compliance.
- Qualifications: Experience in financial services and strong analytical communication skills.
- Other info: Join a dynamic team dedicated to driving positive change.
The predicted salary is between 36000 - 60000 £ per year.
A leading financial services firm in Basildon seeks a Quality Lead specializing in complaints handling. This hybrid role emphasizes strong analytical skills and a deep understanding of FCA regulations.
Responsibilities include:
- Overseeing complaint investigations
- Enhancing service quality through a robust QA framework
- Driving continuous improvement initiatives
Ideal candidates will have solid financial services experience and excellent communication skills. Join us to impact customer outcomes positively and ensure regulatory adherence.
Quality Lead: Complaints, Incidents & Root Cause in Basildon employer: Ss&C Technologies Holdings
Contact Detail:
Ss&C Technologies Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Lead: Complaints, Incidents & Root Cause in Basildon
✨Tip Number 1
Network like a pro! Reach out to folks in the financial services sector, especially those who know about complaints handling. A friendly chat can lead to insider info on job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on FCA regulations and complaint management strategies. We want you to showcase your analytical skills and how you can enhance service quality. Practice common interview questions to boost your confidence!
✨Tip Number 3
Don’t just apply anywhere; focus on roles that excite you! Use our website to find positions that match your skills in complaints handling and quality assurance. Tailor your approach to show why you’re the perfect fit.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind. Share any additional insights you might have thought of post-interview to reinforce your interest and expertise in the role.
We think you need these skills to ace Quality Lead: Complaints, Incidents & Root Cause in Basildon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in complaints handling and quality assurance. We want to see how your skills align with the role, so don’t be shy about showcasing your analytical prowess and understanding of FCA regulations.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving customer outcomes and how your background in financial services makes you the perfect fit for our team. Keep it engaging and relevant!
Showcase Your Communication Skills: Since this role requires excellent communication skills, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Ss&C Technologies Holdings
✨Know Your FCA Regulations
Make sure you brush up on the FCA regulations relevant to complaints handling. Being able to discuss these confidently will show that you understand the regulatory landscape and can navigate it effectively.
✨Showcase Your Analytical Skills
Prepare examples of how you've used your analytical skills in past roles, especially in financial services. Be ready to discuss specific incidents where your analysis led to improved outcomes or processes.
✨Demonstrate Your Communication Prowess
Since this role requires excellent communication skills, think of instances where you've successfully communicated complex information to different stakeholders. Practise articulating these examples clearly and concisely.
✨Highlight Continuous Improvement Initiatives
Be prepared to talk about any continuous improvement initiatives you've led or been a part of. Discuss the impact these had on service quality and how they align with the company's goals for enhancing customer outcomes.
