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For Companies At a Glance
- Tasks: Handle and resolve complaints via phone and written communication.
- Company: Join a leading global provider in financial services and software.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Why this job: Make a difference by helping clients resolve their issues effectively.
- Qualifications: Strong background in complaints resolution; financial experience is a plus.
- Other info: Be part of a diverse team with opportunities across 35 countries.
The predicted salary is between 28800 - 43200 £ per year.
SS C Technologies seek a Complaints Handler to join our team. You will be the point of contact for the investigation and resolution of all complaints received by SS C by telephone or in written format, whilst complying with SLAs and regulatory requirements.
To be considered for this role you will require a strong background in complaints resolution, and financial experience would also be an advantage.
About SS C Technologies:
- SS C is a global provider of investment, financial services and software for the financial services and healthcare industries.
- Named to Fortune list as a top U.S. company based on revenue.
- Headquartered in Windsor, Connecticut.
- Has 20,000+ employees in over 90 offices in 35 countries.
- Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and rely on SS C's solutions.
Complaints Associate - Pa2026Q1Gcc003 in Basildon employer: Ss&C Technologies Holdings
Contact Detail:
Ss&C Technologies Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Associate - Pa2026Q1Gcc003 in Basildon
✨Tip Number 1
Network like a pro! Reach out to current or former employees at SS C Technologies on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common complaints handling scenarios. We want to show that we can think on our feet and resolve issues efficiently, just like they do at SS C.
✨Tip Number 3
Research SS C Technologies thoroughly. Knowing their values and recent news will help us tailor our answers and show genuine interest in the company during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets seen. Plus, we can keep track of our application status easily.
We think you need these skills to ace Complaints Associate - Pa2026Q1Gcc003 in Basildon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Complaints Associate role. Highlight your experience in complaints resolution and any relevant financial background, as this will show us you’re a great fit for the position.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that relate to the job.
Show Your Passion: Let us know why you want to work with SS C Technologies! Share your enthusiasm for the role and the company in your application. A little personality goes a long way in making your application stand out.
Proofread Before Submitting: Before hitting send, take a moment to proofread your application. Typos and grammatical errors can be a turn-off, so make sure everything is polished and professional. We want to see your best work!
How to prepare for a job interview at Ss&C Technologies Holdings
✨Know Your Complaints Resolution Process
Make sure you understand the complaints resolution process inside out. Be ready to discuss specific examples from your past experience where you successfully resolved complaints, especially in a financial context. This will show that you have the practical knowledge and skills needed for the role.
✨Familiarise Yourself with SS C Technologies
Do your homework on SS C Technologies. Understand their services, values, and the industries they operate in. This will not only help you answer questions more effectively but also demonstrate your genuine interest in the company and the role.
✨Prepare for Behavioural Questions
Expect behavioural interview questions that assess how you handle difficult situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your thought process and showcase your problem-solving abilities.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the team dynamics, the challenges faced in complaints handling, or how success is measured in this role. This shows that you’re engaged and serious about contributing to the team.
