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For Companies At a Glance
- Tasks: Handle complaints, investigate incidents, and improve customer outcomes in a dynamic team.
- Company: Join SS&C, a leading firm committed to diversity and innovation.
- Benefits: Enjoy hybrid work, professional development, and a competitive holiday scheme.
- Why this job: Make a real impact by improving customer experiences and regulatory compliance.
- Qualifications: Experience in financial services and strong analytical skills are essential.
- Other info: Collaborative environment with opportunities for continuous learning and growth.
The predicted salary is between 36000 - 60000 £ per year.
Locations: Basildon, Essex | Hybrid
Get To Know Us:
We are seeking a skilled and diligent individual to join our high performing, client-focused, operations team. This role is ideal for a detail-oriented professional with strong analytical, investigative, and regulatory knowledge, who thrives in a purpose-led environment. You will play a critical part in improving customer outcomes, adherence to FCA rules, Consumer Duty, and other regulatory expectations.
Why You Will Love It Here!
- Flexibility: Hybrid Work Model
- Your Future: Professional Development Reimbursement including access to SS&C University
- Work/Life Balance: Competitive holiday scheme
- Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Training: Hands-On, Team-Customised throughout your career
What You Will Get To Do:
- Complaint Handling & Resolution: Investigate, provide redress recommendations, and resolve written or telephone complaints, including complex or sensitive cases, in line with FCA and internal complaint handling SLAs and process standards. Liaise across multiple business areas to perform intensive and thorough investigation of a complaint, displaying end-to-end ownership of the customer outcome. Prepare and conduct resolution telephone calls and letters which uphold high standards of clarity, professionalism, and regulatory accuracy.
- Regulatory Breach & Incident Investigation: Perform identification, assessment, documentation, and resolution of potential regulatory breaches and incidents. Maintain accurate records of breaches and incidents and track the status of open actions.
- Continuous Improvement: Perform root cause analysis to identify trends, themes, and emerging risks from complaints and incidents. Collaborate cross-functionally to share insights and support initiatives that support high quality across the team, reducing complaint drivers and preventing recurrence of incidents.
What You Will Bring:
- Previous experience within financial services, with working knowledge of FCA DISP, CASS, Consumer Duty, and other regulatory rules. Desirable to have qualifications to support.
- Excellent verbal and written communication, with the ability to understand and explain complex matters clearly and concisely.
- Customer focused, displaying empathy and integrity in dealing with sensitive or vulnerable customer cases.
- High attention to detail and strong analytical skills, with a curiosity to get things right.
- Desirable to have exposure to root cause analysis or continuous improvement frameworks.
- Strong stakeholder engagement skills and an ownership driven, solutions-focused approach.
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Complaint & Incident Senior Associate in Basildon employer: Ss&C Technologies Holdings
Contact Detail:
Ss&C Technologies Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaint & Incident Senior Associate in Basildon
✨Tip Number 1
Network like a pro! Reach out to current employees at SS&C on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on FCA rules and complaint handling processes. Show us you know your stuff and can handle those tricky questions with ease!
✨Tip Number 3
Practice your communication skills! Whether it’s a mock interview or just chatting with friends, being able to explain complex issues clearly is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Complaint & Incident Senior Associate in Basildon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in financial services and your understanding of FCA rules. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since this role involves handling complaints and communicating with customers, it’s crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect your ability to explain complex matters simply.
Highlight Your Analytical Skills: We’re looking for someone with strong analytical abilities, so be sure to mention any experience you have with root cause analysis or continuous improvement frameworks. Share examples of how you've used these skills to resolve issues or improve processes in the past.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Ss&C Technologies Holdings
✨Know Your Regulations
Make sure you brush up on FCA DISP, CASS, and Consumer Duty regulations before the interview. Being able to discuss these topics confidently will show that you understand the regulatory landscape and can navigate it effectively.
✨Showcase Your Analytical Skills
Prepare examples of how you've used your analytical skills in previous roles, especially in complaint handling or incident investigation. Be ready to explain your thought process and how you arrived at your conclusions.
✨Demonstrate Empathy
Since this role involves dealing with sensitive customer cases, think of instances where you've shown empathy and integrity. Share these stories to highlight your customer-focused approach and ability to handle vulnerable situations.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to continuous improvement and how they handle complaints. This not only shows your interest in the role but also your proactive mindset towards enhancing customer outcomes.
