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For Companies At a Glance
- Tasks: Lead a dynamic team in delivering top-tier investor services and operational excellence.
- Company: Join SS&C, a leader in financial services with a commitment to innovation and diversity.
- Benefits: Enjoy a hybrid work model, competitive holidays, and professional development opportunities.
- Why this job: Make a real impact by enhancing client relationships and driving operational improvements.
- Qualifications: 10+ years in financial services with strong leadership and client management skills.
- Other info: Be part of a diverse team that values collaboration and continuous improvement.
The predicted salary is between 43200 - 72000 £ per year.
We are seeking an experienced and dynamic Head of Investor Services to lead a bespoke operating model within our Funds Administration department and manage client relationship and account functions. This pivotal role will combine operational oversight, strategic team development, and the cultivation of strong, client-focused partnerships to ensure top-tier service delivery, operational excellence, and long-term business growth.
Why You Will Love It Here!
- Flexibility: Hybrid Work Model
- Your Future: Professional Development Reimbursement including access to SS&C University
- Work/Life Balance: Competitive holiday scheme
- Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Training: Hands-On, Team-Customised throughout your career
What You Will Get To Do:
- Operational Oversight & Strategic Continuous Improvement: Lead and manage a multi-functional operations team, overseeing day to day activities as well as risk and compliance control framework for a client-bespoke operating model. Drive process and technology innovations that improve the customer experience, optimize the operating model and provide a high quality, compliant service. Liaise with internal and external stakeholders to align operational objectives with overall company goals and client expectations. Proactively analyse operational data and client feedback to identify areas for continuous improvement. Embed process and culture to drive this culture and operational remediation across the department. Report on Operational MI and key performance indicators (KPIs), providing regular updates to senior management.
- Team Building & Leadership: Build, mentor, and lead a high-performing operations team, fostering accountability within a collaborative and results-driven culture. Identify and develop talent within the team, providing coaching, training, and growth opportunities. Manage cost centre and operational expenses.
- Client Account Management: Serve as the primary point of contact for the client, building and maintaining strong, trusted relationships at the executive and operational levels. Understand client needs across the business and ensure the delivery of operational or technology solutions that meet or exceed client expectations. Maintain responsibility for service levels and performance reviews, ensure satisfaction, and resolve any issues or concerns in a timely and effective manner. Collaborate closely with the client’s teams to anticipate challenges, identify opportunities, and continuously improve service delivery. Maintain client contractual and revenue terms.
What You Will Bring:
- Experience: 10+ years of experience in financial services operations, with at least 5 years in a leadership role. Experience in asset management or working with asset manager clients is highly desirable.
- Leadership: Proven track record in building, leading, and developing high-performing teams within a fast-paced, client-centric operational service environment.
- Client Relationship Management: Exceptional ability to manage and nurture relationships with external clients, ensuring the highest level of service and client satisfaction.
- Strategic Thinking: Strong problem-solving skills with the ability to develop and implement long-term operational strategies that align with client goals.
- Communication: Excellent verbal and written communication skills, with the ability to present complex information to senior leadership and clients in a clear and concise manner.
- Technology Savvy: Familiarity with financial systems, data analysis tools, and business process management tools.
- Detail-Oriented: Meticulous attention to detail with the ability to manage complex, multi-faceted operations and high-profile client relationships.
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Associate Director - Investor Services in Basildon employer: Ss&C Technologies Holdings
Contact Detail:
Ss&C Technologies Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Director - Investor Services in Basildon
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you showcase why you’re the perfect fit for the Associate Director role and impress the hiring team.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it relates to the job. Highlight your leadership skills and client relationship management expertise, as these are key for the role. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Associate Director - Investor Services in Basildon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Associate Director role. Highlight your experience in financial services operations and leadership, as well as any relevant achievements that align with the job description.
Showcase Your Leadership Skills: We want to see how you've built and led high-performing teams in the past. Share specific examples of how you've mentored team members and fostered a collaborative culture, as this is key for us.
Demonstrate Client Relationship Management: Since client satisfaction is crucial, include examples of how you've managed client relationships effectively. Talk about how you've resolved issues and exceeded client expectations in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Ss&C Technologies Holdings
✨Know Your Stuff
Before the interview, dive deep into the company’s background and the specifics of the Associate Director role. Understand their operating model, client relationships, and recent innovations in investor services. This knowledge will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully built and led high-performing teams. Highlight how you fostered accountability and collaboration, as these are key traits for this role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Client-Centric Mindset
Be ready to discuss how you've managed client relationships in the past. Think of specific instances where you exceeded client expectations or resolved issues effectively. This will demonstrate your ability to maintain strong, trusted relationships, which is crucial for the position.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the company's approach to operational excellence or how they measure client satisfaction. This shows your strategic thinking and genuine interest in contributing to their goals.
