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- Tasks: Be the go-to person for client relationships and manage daily service issues.
- Company: Join SS&C, a top financial services and healthcare tech company with 27,000+ employees worldwide.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Make an impact by enhancing client relationships and supporting a diverse team culture.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: This is a fantastic opportunity for recent graduates looking to kickstart their careers.
The predicted salary is between 28800 - 48000 £ per year.
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world\’s largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Specific Duties
Main Purpose of Role
- Be the direct point of contact internally and externally for designated client relationships.
- Manage day-to-day service issues, gather information, facilitate operational areas, and communicate internally and externally.
Area/Sub Function
Service Management
- Develop and maintain relationships with existing clients.
- Support the CSM team in liaising with the clients\’ oversight team to ensure service meets requirements.
- Assist the CSM in managing communication and resolving service issues.
- Enhance understanding of the client\’s business and products.
- Regularly review management reports to stay updated on client relationship status.
Issue Management
- Serve as contact point for daily service issues raised by clients or internal contacts.
- Support the CSM in maintaining the Service Issues Log weekly.
- Coordinate with operational contacts to ensure service delivery within SLA and measure quality against KPIs.
Reporting
- Assist in reviewing and validating KPI data.
- Help monitor service performance against KPIs and prepare monthly KPI reports.
- Provide commentary for KPI reports.
Communication
- Support timely and appropriate communication of service management information to client contacts.
- Participate in liaising with internal operational and IT teams to facilitate information flow and actions.
Meeting Management
- Attend and participate in internal and external meetings and conference calls.
- Prepare necessary meeting documentation such as agendas, minutes, and action items.
Team Management
Sharing Best Practice
- Initiate and participate in departmental best practice discussions across teams.
Additional Responsibilities
- Perform any other duties within your skills and abilities to support ongoing development.
Note: SS&C Technologies does not accept unsolicited resumes unless explicitly requested. We are an Equal Employment Opportunity employer and do not discriminate based on race, color, religion, gender, age, marital status, sexual orientation, national origin, disability, veteran status, or other protected classifications.
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PA25GRADQ3014 - Graduate Programme: Associate, Client Service Management employer: SS&C Technologies
Contact Detail:
SS&C Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PA25GRADQ3014 - Graduate Programme: Associate, Client Service Management
✨Tip Number 1
Familiarise yourself with SS&C's services and client base. Understanding the specific needs of their clients will help you demonstrate your ability to manage relationships effectively during interviews.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Brush up on your communication skills, as this role requires clear and effective interaction with clients and internal teams. Practising mock conversations can help you articulate your thoughts more clearly.
✨Tip Number 4
Stay updated on industry trends in financial services and healthcare technology. Being knowledgeable about current events and challenges in these sectors will show your commitment and readiness for the role.
We think you need these skills to ace PA25GRADQ3014 - Graduate Programme: Associate, Client Service Management
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific duties and responsibilities of the Graduate Programme: Associate, Client Service Management. Tailor your application to highlight relevant skills and experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your educational background, relevant work experience, and any skills that relate to client service management. Use bullet points for clarity and focus on achievements that demonstrate your ability to manage client relationships.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your understanding of SS&C's services and how your background makes you a suitable candidate. Be sure to mention any specific experiences that showcase your communication and problem-solving skills.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial in client service roles.
How to prepare for a job interview at SS&C Technologies
✨Understand the Company
Before your interview, take some time to research SS&C. Familiarise yourself with their services, clients, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Client Interaction Scenarios
Since the role involves managing client relationships, think of examples from your past experiences where you've successfully handled client issues or improved communication. Be ready to discuss these scenarios during the interview.
✨Know Your KPIs
As the position requires monitoring service performance against KPIs, brush up on what KPIs are relevant in client service management. Be prepared to discuss how you would approach tracking and reporting these metrics.
✨Showcase Team Collaboration Skills
The role involves working closely with various teams. Highlight your ability to collaborate and share best practices. Prepare examples that demonstrate your teamwork skills and how you’ve contributed to a team’s success in the past.
