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For Companies At a Glance
- Tasks: Be the go-to person for client relationships and manage daily service issues.
- Company: Join SS&C, a top financial services and healthcare tech company with 27,000+ employees worldwide.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Make an impact by enhancing client relationships and supporting a diverse team culture.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: This role offers a chance to work in a global company with a commitment to diversity.
The predicted salary is between 28800 - 43200 £ per year.
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world\’s largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Specific Duties
Main Purpose of Role
- Be the direct point of contact internally and externally for designated client relationships.
- Manage day-to-day service issues, gather information, facilitate operational areas, and communicate internally and externally.
Area/Sub Function
Service Management
- Develop and maintain relationships with existing clients.
- Support the CSM team in liaising with the clients\’ oversight team to ensure service meets requirements.
- Assist the CSM in managing communication and resolving service issues.
- Enhance understanding of the client\’s business and products.
- Regularly review management reports to stay updated on client relationship status.
Issue Management
- Serve as contact point for daily service issues raised by clients or internal contacts.
- Support the CSM in maintaining the Service Issues Log weekly.
- Coordinate with operational contacts to ensure service delivery within SLA and measure quality against KPIs.
Reporting
- Assist in reviewing and validating KPI data.
- Help monitor service performance against KPIs and prepare monthly KPI reports.
- Provide commentary for KPI reports.
Communication
- Support timely and appropriate communication of service management information to client contacts.
- Participate in liaising with internal operational and IT teams to facilitate information flow and actions.
Meeting Management
- Attend and participate in internal and external meetings and conference calls.
- Prepare necessary meeting documentation such as agendas, minutes, and action items.
Team Management
Sharing Best Practice
- Initiate and participate in departmental best practice discussions across teams.
Additional Responsibilities
- Perform any other duties within your skills and abilities to support ongoing development.
Note: SS&C Technologies does not accept unsolicited resumes unless explicitly requested. We are an Equal Employment Opportunity employer and do not discriminate based on race, color, religion, gender, age, marital status, sexual orientation, national origin, disability, veteran status, or other protected classifications.
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PA25GRADQ3014 - Client Services Management Support Officer employer: SS&C Technologies
Contact Detail:
SS&C Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PA25GRADQ3014 - Client Services Management Support Officer
✨Tip Number 1
Familiarise yourself with the financial services and healthcare technology sectors. Understanding the industry will help you engage more effectively with clients and demonstrate your knowledge during interviews.
✨Tip Number 2
Develop strong communication skills, both verbal and written. As a Client Services Management Support Officer, you'll need to convey information clearly and effectively to clients and internal teams.
✨Tip Number 3
Network with professionals in the industry. Attend relevant events or join online forums to connect with others in client services management, which can provide insights and potential referrals.
✨Tip Number 4
Showcase your problem-solving abilities. Be prepared to discuss examples of how you've resolved service issues in the past, as this role requires quick thinking and effective solutions.
We think you need these skills to ace PA25GRADQ3014 - Client Services Management Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the specific duties and responsibilities of the Client Services Management Support Officer. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in client services, communication, or operational support. Use specific examples to demonstrate how you've successfully managed client relationships or resolved service issues.
Showcase Your Skills: Make sure to showcase skills that are crucial for this role, such as communication, problem-solving, and teamwork. Provide concrete examples of how you've used these skills in past roles to enhance client satisfaction or improve service delivery.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you're a great fit for the position. Mention your understanding of SS&C's services and how you can contribute to their client management efforts.
How to prepare for a job interview at SS&C Technologies
✨Understand the Company
Before your interview, take some time to research SS&C. Familiarise yourself with their services, values, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Communication Skills
As a Client Services Management Support Officer, strong communication is key. Be prepared to discuss how you've effectively communicated with clients or team members in the past. Use specific examples to illustrate your points.
✨Showcase Problem-Solving Abilities
You’ll likely face questions about handling service issues. Think of instances where you successfully resolved conflicts or improved processes. Highlight your analytical skills and ability to work under pressure.
✨Prepare for KPI Discussions
Since the role involves monitoring KPIs, be ready to discuss your experience with performance metrics. Bring examples of how you've tracked and reported on KPIs in previous roles, and be prepared to explain how you can contribute to SS&C's goals.
