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- Tasks: Support clients and manage service requests for a cutting-edge investment management platform.
- Company: Join SS&C Technologies, a global leader in financial services and healthcare technology.
- Benefits: Enjoy hybrid work, flexible time off, and comprehensive health benefits.
- Why this job: Be part of a dynamic team that values career growth and diversity.
- Qualifications: Ideal for tech-savvy individuals with a background in finance or software support.
- Other info: Opportunities for training and collaboration with experienced consultants.
The predicted salary is between 36000 - 60000 £ per year.
Associate Solutions Consultant, Eclipse Client Services
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Associate Solutions Consultant, Eclipse Client Services
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Join to apply for the Associate Solutions Consultant, Eclipse Client Services role at SS&C Technologies
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As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world\’s largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Get To Know The Team:
SS&C Eze provides premier global investment technology to support the front, middle and back-office designed to optimize operational and investment alpha throughout the entire investment process. Our employees are at the heart of our success. At SS&C Eze, we foster career growth at all levels within the company and encourage employees to take ownership of their careers. As a result, many of our leaders have risen to their current roles, as we vigorously advocate upward and lateral mobility. We recruit the best and the brightest for our team by seeking talented, hard-working individuals who are enthusiastic about learning and realizing their potential. Eclipse Client Service is rapidly growing and needs your help! Eclipse Service Consultants are an integral part of the Eclipse platform, a cloud-native investment management solution, working both with our clients and our R&D teams. We collaborate with product and engineering and provide product feedback as key stakeholders and the voice of the client, promoting supportability and quality within the platform.
Why You Will Love It Here!
- Work/Life Balance: Hybrid work environment, Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
- Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Training: Hands-On, Team-Customized, including SS&C University
What You Will Get To Do:
- Handle and execute service requests, triage and diagnose incidents, and assist with daily operations for the platform
- Own client projects working with hedge fund custodians/administrators, as well as internal projects working with R&D
- More experienced consultants are expected to train associates, act as an escalation point, and handle more complex or nuanced projects
What You Will Bring:
- Recent and relevant work experience with similar functionality (Financial Services, Investment Technology, or Software-as-a-Service (SaaS) in a technology or client-facing role
- Familiarity in related subject areas such as Finance, Information Systems, Computer Science, Business Administration or similar
- Technology troubleshooting skills and interest in technology and software support
- Ability to learn new processes, products, and support tools quickly
- Communication skills, and ability to explain technical issues to non-technical users
- Understanding of financial markets and related processes
- Experience collaborating with Software Development teams to facilitate Product Supportability, Incident Management, Problem Management, and Request Fulfillment processes
- Experience training employees on a growing team
- Understanding of project management best practices
Thank you for your interest in SS&C! To further explore this opportunity, please apply through our careers page on the corporate website at www.ssctech.com/careers.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Consulting, Information Technology, and Sales
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Industries
Software Development
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Washington County, UT $194,000.00-$277,600.00 1 week ago
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Associate Solutions Consultant, Eclipse Client Services employer: SS&C Technologies
Contact Detail:
SS&C Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Solutions Consultant, Eclipse Client Services
✨Tip Number 1
Familiarise yourself with SS&C Eze's products and services. Understanding their investment management solutions will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of SS&C Technologies on platforms like LinkedIn. They can provide valuable insights into the company culture and the specific expectations for the Associate Solutions Consultant role.
✨Tip Number 3
Brush up on your technical troubleshooting skills, as this role requires a strong understanding of technology and software support. Consider practising common scenarios you might encounter in a client-facing position.
✨Tip Number 4
Prepare to discuss your experience with project management and collaboration with software development teams. Be ready to share examples that highlight your ability to manage client projects effectively.
We think you need these skills to ace Associate Solutions Consultant, Eclipse Client Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in financial services, investment technology, or client-facing roles. Use keywords from the job description to demonstrate your fit for the Associate Solutions Consultant position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of SS&C Technologies that attract you, such as their commitment to diversity and career growth opportunities.
Highlight Technical Skills: Emphasise your technology troubleshooting skills and any experience with software support. If you have collaborated with software development teams, be sure to include this to show your understanding of product supportability.
Showcase Communication Abilities: Since the role requires explaining technical issues to non-technical users, provide examples in your application of how you've successfully communicated complex information in the past.
How to prepare for a job interview at SS&C Technologies
✨Understand the Company and Its Culture
Before your interview, take some time to research SS&C Technologies and its Eclipse Client Services team. Familiarise yourself with their values, mission, and recent developments in the financial services and healthcare technology sectors. This will help you align your answers with what they value and demonstrate your genuine interest in the company.
✨Showcase Your Technical Skills
As an Associate Solutions Consultant, you'll need to demonstrate your technology troubleshooting skills and understanding of software support. Be prepared to discuss specific examples from your past experiences where you've successfully resolved technical issues or collaborated with development teams. Highlight any relevant tools or technologies you've worked with.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and client-facing skills. Think of situations where you've had to triage incidents or manage client projects. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Emphasise Your Communication Skills
Since the role involves explaining technical issues to non-technical users, it's crucial to showcase your communication skills. Prepare to discuss how you've successfully communicated complex information in the past. Consider providing examples of training sessions you've conducted or how you've simplified technical jargon for clients.
