The role of Service Engineer is a highly technical position that requires strong customer service skills, patience, attention to detail and superior problem solving skills. The ability to build up a strong rapport with customers, agents and fellow colleagues. Ensure high quality customer support. Key Responsibilities * Provide on-site Service, Calibration, installation and commissioning of equipment * Perform hands-on on-site troubleshooting, service and repairs. * Perform in-house calibrations and repairs when necessary. * Provide high level support to external customers at their location. * Provide on-site training to customers. * Interface with cross functional work teams such as applications, customer support/services/sales and marketing. * Develop and create service documentation when needed. * Timely and professionally handle field service calls and issues arising from the field service visits. * Timely complete and submit all required maintenance reports and calibration certificates. Accountability * Be a supportive and approachable member of the customer service team promoting openness and honesty. Required Skills, Knowledge and Expertise * HNC/HND or higher in Mechanical Engineering or similar. * Working knowledge and ability to test and troubleshoot electrical circuits. * ...
Contact Details:
SSC Recruitment Solutions Ltd Recruitment Team
