At a Glance
- Tasks: Provide on-site service, calibration, and training for high-tech equipment.
- Company: Join a leading company in the engineering sector with a focus on customer satisfaction.
- Benefits: Competitive salary, flexible hours, and opportunities for travel and professional growth.
- Other info: Dynamic role with a supportive team and opportunities to develop your skills.
- Why this job: Make a real difference by solving problems and supporting customers directly.
- Qualifications: HNC/HND in Mechanical Engineering and experience with measuring equipment required.
The predicted salary is between 30000 - 40000 £ per year.
The role of Service Engineer is a highly technical position that requires strong customer service skills, patience, attention to detail and superior problem solving skills. The ability to build up a strong rapport with customers, agents and fellow colleagues is essential to ensure high quality customer support.
Key Responsibilities
- Provide on-site Service, Calibration, installation and commissioning of equipment.
- Perform hands-on on-site troubleshooting, service and repairs.
- Perform in-house calibrations and repairs when necessary.
- Provide high level support to external customers at their location.
- Provide on-site training to customers.
- Interface with cross functional work teams such as applications, customer support/services/sales and marketing.
- Develop and create service documentation when needed.
- Timely and professionally handle field service calls and issues arising from the field service visits.
- Timely complete and submit all required maintenance reports and calibration certificates.
Accountability
- Be a supportive and approachable member of the customer service team promoting openness and honesty.
Required Skills, Knowledge and Expertise
- HNC/HND or higher in Mechanical Engineering or similar.
- Working knowledge and ability to test and troubleshoot electrical circuits.
- Experience in the service and calibration of measuring equipment, ideally CMMs, Shadow graphs, height gauges and vision systems.
- Highly motivated to deliver the best possible service to customers.
- Sets high personal standards for self, assuming responsibility and accountability for successfully completing assignments or tasks.
- Strong verbal and written communicator to report into management level.
- Able to manage several tasks simultaneously, works well under pressure and handles stress appropriately.
- Working knowledge of MS office products.
- Knowledge of PC architecture, hardware and software.
- Can demonstrate ability to work flexible hours and adapt to changing work schedules, including spending considerable time away from home.
- Full valid passport with no travel restrictions.
- Full valid UK driving license.
Service Engineer in Gloucester employer: SSC Recruitment Solutions Ltd
As a Service Engineer with us, you'll join a dynamic team that values technical expertise and exceptional customer service. Our supportive work culture fosters collaboration and growth, offering ample opportunities for professional development while working on cutting-edge equipment. Located in a vibrant area, we provide a stimulating environment where your contributions are recognised and rewarded, making it an ideal place for those seeking meaningful and impactful employment.
Contact Details:
SSC Recruitment Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer in Gloucester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical know-how during interviews or networking chats. Bring examples of past projects or problems you've solved to really impress.
✨Tip Number 3
Be proactive! If you see a company you’d love to work for, reach out directly even if they’re not advertising a position. A well-timed email can make you stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better shot at landing that Service Engineer role.
We think you need these skills to ace Service Engineer in Gloucester
Some tips for your application 🫡
Show Off Your Technical Skills:Make sure to highlight your technical qualifications and experience in your application. We want to see how your background in Mechanical Engineering or similar fields makes you a perfect fit for the Service Engineer role.
Customer Service is Key:Since this role requires strong customer service skills, don’t forget to share examples of how you've built rapport with customers in the past. We love seeing candidates who can demonstrate their ability to provide high-quality support!
Be Detail-Oriented:Attention to detail is crucial for this position. When writing your application, make sure to mention any experiences where your meticulous nature helped solve problems or improve processes. We appreciate candidates who take pride in their work!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at SSC Recruitment Solutions Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to mechanical engineering and the specific equipment mentioned in the job description. Be ready to discuss your experience with calibration and troubleshooting, as well as any hands-on work you've done with measuring equipment.
✨Show Off Your Customer Service Skills
Since this role requires strong customer service skills, think of examples where you've successfully built rapport with customers or resolved issues. Prepare to share stories that highlight your patience and problem-solving abilities, as these will be key in demonstrating your fit for the role.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle on-site troubleshooting or a difficult customer situation. Practising your responses can help you articulate your thought process clearly and show your ability to manage stress effectively.
✨Be Ready to Discuss Teamwork
This position involves interfacing with cross-functional teams, so be prepared to talk about your experiences working collaboratively. Highlight instances where you've contributed to team success or communicated effectively with colleagues from different departments.
