At a Glance
- Tasks: Provide top-notch support to customers and coordinate with service teams.
- Company: Dynamic company focused on delivering exceptional customer service.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Fast-paced environment with plenty of chances to learn and develop.
- Why this job: Join a team where your skills make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and a knack for organisation.
The predicted salary is between 25000 - 32000 £ per year.
The role of Customer Service Coordinator requires strong customer service skills, patience, and the ability to organise and prioritise daily tasks to ensure all objectives are met. The ability to build a strong rapport with customers and colleagues is essential. The position demands high-quality customer service for the services provided and being a team player while showing initiative in planning day-to-day workload.
Key Responsibilities:
- Provide high-level service support to Customer Service Engineers and external customers.
- Interface with cross-functional work teams such as Engineering, Customer Support, Sales, and Marketing.
- Create and maintain service information within the CRM.
- Chase Engineers to ensure final documentation is available after service visits.
- Ensure all in-house repairs are scheduled in a timely manner.
- Raise service cases and coordinate the service team to ensure resources, calibration artefacts, and spare parts are available for Engineers.
- Timely and professionally handle customer service calls and issues arising from field service visits.
- Maintain calm under pressure and strict conditions.
- Maintain records accurately and in a timely manner.
- Exhibit good decision-making, IT, and communication skills.
Customer Service Coordinator employer: SSC Recruitment Solutions Ltd
As a Customer Service Coordinator, you will thrive in a dynamic and supportive work environment that prioritises teamwork and professional growth. Our company is dedicated to providing exceptional customer service while fostering a culture of collaboration and innovation, ensuring that every employee has the opportunity to develop their skills and advance their career. Located in a vibrant area, we offer unique benefits such as flexible working arrangements and a commitment to employee well-being, making us an excellent employer for those seeking meaningful and rewarding employment.
Contact Details:
SSC Recruitment Solutions Ltd Recruitment Team
