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- Tasks: Coordinate customer onboarding, training, and ongoing support to ensure success.
- Company: Join a leading tech company focused on customer success and innovation.
- Benefits: Competitive salary, diverse work culture, and opportunities for professional growth.
- Why this job: Make a real impact by helping customers maximise their use of our technology.
- Qualifications: Fluent in English and native French, with 18 months in customer success.
- Other info: Diverse team environment welcoming all backgrounds and perspectives.
The predicted salary is between 36000 - 60000 £ per year.
We are currently recruiting for a candidate who is passionate about customer success and has business level fluency in English and native level French. (Spanish is a bonus).
The Global Customer Success team is integral in creating long-term value for our customers and ensuring their success with our technology. This team is highly regarded as trusted advisors who guide and advocate for our extensive portfolio of customers. Working closely with customers, Customer Success plans SaaS implementations, on-boardings, trainings, and ongoing support. This team also identifies opportunities and challenges from the way the customer engages with our solution and takes action to help resolve challenges and foster expansion of usage and value from the solution over time.
The Senior Customer Success Manager will work with customers on general maintenance and support for new and ongoing implementations. In this role, the SCSM may be the direct line for exchange managers and contract signers to address inbound questions and issues while supporting sales and interacting with other internal groups. The SCSM will work under the guidance of other CS professionals and will apply professional concepts, or company policies and procedures to execute work and resolve routine issues. This role prepares employees for Principal CSM.
Your Responsibilities
- Responsible for the coordination and completion of projects as part of a Customer Success team.
- Customer onboarding / platform training.
- Maintain regular, proactive communication with customers, providing updates, gathering feedback, and addressing concerns.
- Track and report on key customer success metrics, including customer health, satisfaction, and retention.
- Master the Intralinks platform to help customers maximize efficiency and value. Regularly promote, demo, and provide insights on upcoming features and product enhancements.
- Work closely with Sales, Product, Education, Customer Experience and Support teams to align on customer goals and deliver a seamless experience across the customer journey.
Your experience
- Passionate about customer success.
- Business level fluency in English and native level French.
- Solid presentation skills, communication skills, technical acumen, and problem solving skills.
- 18 months+ experience in a previous customer success role.
- Travel - Minimal.
We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Senior Customer Success Manager (French Native Speaker) employer: SS&C Intralinks
Contact Detail:
SS&C Intralinks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager (French Native Speaker)
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. Ask them about their experiences and get the inside scoop on what it’s really like to work in Customer Success at our company.
✨Tip Number 2
Prepare for your interview by mastering the Intralinks platform. Familiarise yourself with its features and think of ways you can help customers maximise their use of it. Show us you’re ready to hit the ground running!
✨Tip Number 3
Practice your presentation skills! You’ll need to communicate effectively with customers, so rehearse how you’d explain complex concepts in simple terms. We want to see your passion for customer success shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior Customer Success Manager (French Native Speaker)
Some tips for your application 🫡
Show Your Passion for Customer Success: Make sure to highlight your enthusiasm for customer success in your application. We want to see how you've gone above and beyond to help customers in your previous roles. Share specific examples that demonstrate your commitment!
Tailor Your Application: Don’t just send a generic CV and cover letter! Take the time to tailor your application to our job description. Use keywords from the listing and relate your experience directly to what we’re looking for. It shows us you really care!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for the role!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at SS&C Intralinks
✨Master the Job Description
Before your interview, make sure you thoroughly understand the job description. Highlight key responsibilities and required skills, especially around customer success and language proficiency. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Customer Success Passion
During the interview, share specific examples of how you've successfully managed customer relationships in the past. Talk about challenges you faced and how you turned them into opportunities. This will demonstrate your passion for customer success and your ability to drive value for clients.
✨Prepare for Language Proficiency
Since fluency in both English and French is crucial, be ready to switch between the two languages during the interview. Practice answering common interview questions in both languages to showcase your comfort level and ensure you can communicate effectively with diverse customers.
✨Engage with the Interviewers
Don’t forget that interviews are a two-way street! Prepare thoughtful questions about the company’s customer success strategies and how they measure success. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
