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- Tasks: Onboard customers, track success metrics, and enhance engagement using the Intralinks platform.
- Company: Leading tech firm in the UK focused on customer success.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Join a passionate team and make a real difference in customer success.
- Qualifications: Fluent in French and English with 18+ months in customer success.
- Other info: Minimal travel required, perfect for work-life balance.
The predicted salary is between 36000 - 60000 £ per year.
A leading technology firm in the United Kingdom is seeking a Senior Customer Success Manager who is passionate about customer success. The role requires business level fluency in English and native level fluency in French.
Responsibilities include:
- Customer onboarding
- Communication
- Tracking success metrics
- Mastering the Intralinks platform to enhance customer engagement
Ideal candidates have over 18 months of experience in a customer success role, along with strong presentation and communication skills. Travel is minimal.
French-Speaking Senior Customer Success Manager employer: SS&C Intralinks
Contact Detail:
SS&C Intralinks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French-Speaking Senior Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by mastering the Intralinks platform. Show us you’re not just a candidate, but someone who’s ready to hit the ground running and enhance customer engagement from day one.
✨Tip Number 3
Practice your presentation skills! As a Senior Customer Success Manager, you’ll need to communicate effectively. We suggest doing mock presentations with friends or family to build confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace French-Speaking Senior Customer Success Manager
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let us see your enthusiasm for helping customers succeed. Share specific examples of how you've made a difference in previous roles, and don’t forget to highlight your experience in customer success!
Fluency is Key: Since this role requires native-level French and business-level English, make sure to showcase your language skills in your application. Use both languages where appropriate, and consider including any relevant certifications or experiences that demonstrate your fluency.
Highlight Your Experience: We want to know about your past experiences! Be sure to detail your 18+ months in customer success roles, focusing on your achievements and the impact you’ve had. Use metrics and specific outcomes to illustrate your success.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at SS&C Intralinks
✨Brush Up on Your French
Since the role requires native-level fluency in French, make sure to practice your language skills before the interview. Prepare to answer questions in French and be ready to discuss your experience in customer success using the language.
✨Know the Intralinks Platform
Familiarise yourself with the Intralinks platform as it’s crucial for enhancing customer engagement. Research its features and think about how you can leverage them to improve customer onboarding and success metrics.
✨Showcase Your Success Stories
Prepare specific examples from your previous roles that highlight your achievements in customer success. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your impact.
✨Engage with Questions
At the end of the interview, don’t forget to ask insightful questions about the company’s approach to customer success. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
