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For Companies At a Glance
- Tasks: Help customers succeed with our tech through onboarding, training, and ongoing support.
- Company: Join SS&C Intralinks, a leader in M&A and private equity solutions.
- Benefits: Enjoy a collaborative environment with opportunities for growth and development.
- Why this job: Be part of a trusted team that makes a real impact on customer success.
- Qualifications: Fluent in English and French or German; customer service experience is a plus.
- Other info: Diversity is valued here; we welcome applicants from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
SS&C Intralinks
A growth-oriented business unit of SS&C, Intralinks is a technology leader in M&A, Alternative Investments and Banking & Securities markets. Our solutions facilitate 1/3 of the world’s global M&A deal flow and 50% of the private equity raised globally.
About the role
We are currently recruiting for a candidate who is passionate about customer service and has business level Fluency in English and native level French or German. (Additional languages will also be welcomed).
The Global Customer Success team is integral in creating long-term value for our customers and ensuring their success with our technology. This team is highly regarded as trusted advisors who guide and advocate for our extensive portfolio of customers. Working closely with customers, Customer Success plans SaaS implementations, on-boardings, trainings, and ongoing support. This team also identifies opportunities and challenges from the way the customer engages with our solution and takes action to help resolve challenges and foster expansion of usage and value from the solution over time.
Overview
The Customer Success Manager is an entry level position in the CS organization and will work with customers on general maintenance and support for new and on-going implementations. In this role, the CSM may be the direct line for exchange managers and contract signers to address inbound questions and issues while supporting sales and interacting with other internal groups. The CSM will work under the guidance of other CS professionals and will apply professional concepts, or company policies and procedures to execute work and resolve routine issues. This role prepares employees for Senior CSM.
Your Responsibilities
- Responsible for the coordination and completion of projects on Customer Success team.
- Customer onboarding / platform training
- Develop familiarity with a variety of the field's concepts, practices, and procedures.
- Work closely with their assigned sales teams.
- Define project scope, determine appropriate project features and functionality, liaise with key contacts throughout the active project engagement process.
- Manage customer relationships and expectations, liaise with sales as well as other internal teams.
Your experience
- Passionate about customer success.
- Business level Fluency in English and French or German (Both would be advantageous).
- Solid presentation skills, communication skills, technical acumen, and problem solving skills.
- Experience providing customer service.
Travel – Minimal
EEO Statement / Non-agency Disclosure
We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment.
Customer Success Manager employer: SS&C Intralinks
Contact Detail:
SS&C Intralinks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarize yourself with the M&A and private equity landscape. Understanding the industry will help you engage more effectively with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your customer service skills. Since this role is all about ensuring customer success, showcasing your ability to handle customer inquiries and resolve issues will be crucial.
✨Tip Number 3
Network with current or former Customer Success Managers in similar industries. They can provide insights into the role and may even refer you internally, increasing your chances of landing the job.
✨Tip Number 4
Prepare for situational questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully managed customer relationships or resolved conflicts.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Success Manager position. Understand the key responsibilities and required skills, especially the importance of customer service and language proficiency.
Highlight Relevant Experience: In your application, emphasize any previous experience in customer service or related fields. Showcase your communication skills and any technical acumen that aligns with the role.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the specific requirements of the job. Use keywords from the job description, such as 'customer onboarding', 'project scope', and 'customer relationships' to demonstrate your fit for the role.
Showcase Language Skills: Since fluency in English and either French or German is crucial, make sure to clearly state your language proficiency in your application. If you have additional language skills, mention them as well to stand out.
How to prepare for a job interview at SS&C Intralinks
✨Show Your Passion for Customer Success
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your commitment to their success.
✨Highlight Your Language Skills
Since fluency in English and either French or German is crucial for this role, be prepared to discuss your language proficiency. You might even want to practice answering common interview questions in both languages to showcase your skills.
✨Demonstrate Technical Acumen
Familiarize yourself with the technology and solutions offered by the company. Be ready to discuss how you can leverage these tools to enhance customer experiences and solve their problems effectively.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities and customer relationship management skills. Think of past experiences where you successfully managed customer expectations or resolved issues, and be ready to share those stories.
