Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate customer onboarding, provide training, and ensure ongoing support for our tech solutions.
- Company: Join a leading tech firm in M&A and alternative investments with a focus on customer success.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional growth.
- Why this job: Be a trusted advisor, helping customers maximise their experience and value from our platform.
- Qualifications: Fluent in English and native French, with 18 months+ in customer success roles.
- Other info: Diverse workplace welcoming all backgrounds, with minimal travel required.
The predicted salary is between 36000 - 60000 £ per year.
A growth-oriented business unit of SS&C, Intralinks is a technology leader in M&A, Alternative Investments and Banking & Securities markets. Our solutions facilitate 1/3 of the world’s global M&A deal flow and 50% of the private equity raised globally.
About the role
We are currently recruiting for a candidate who is passionate about customer success and has business level fluency in English and native level French. (Spanish is a bonus). The Global Customer Success team is integral in creating long-term value for our customers and ensuring their success with our technology. This team is highly regarded as trusted advisors who guide and advocate for our extensive portfolio of customers. Working closely with customers, Customer Success plans SaaS implementations, on-boardings, trainings, and ongoing support. This team also identifies opportunities and challenges from the way the customer engages with our solution and takes action to help resolve challenges and foster expansion of usage and value from the solution over time.
Overview
The Senior Customer Success Manager will work with customers on general maintenance and support for new and ongoing implementations. In this role, the SCSM may be the direct line for exchange managers and contract signers to address inbound questions and issues while supporting sales and interacting with other internal groups. The SCSM will work under the guidance of other CS professionals and will apply professional concepts, or company policies and procedures to execute work and resolve routine issues. This role prepares employees for Principal CSM.
Your Responsibilities
- Responsible for the coordination and completion of projects as part of a Customer Success team.
- Customer onboarding / platform training.
- Maintain regular, proactive communication with customers, providing updates, gathering feedback, and addressing concerns.
- Track and report on key customer success metrics, including customer health, satisfaction, and retention.
- Master the Intralinks platform to help customers maximize efficiency and value. Regularly promote, demo, and provide insights on upcoming features and product enhancements.
- Work closely with Sales, Product, Education, Customer Experience and Support teams to align on customer goals and deliver a seamless experience across the customer journey.
Your experience
- Passionate about customer success.
- Business level fluency in English and native level French.
- Solid presentation skills, communication skills, technical acumen, and problem-solving skills.
- 18 months+ experience in a previous customer success role.
- Travel - Minimal.
EEO Statement / Non-agency Disclosure
We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Senior Customer Success Manager (French Native Speaker) in City of London employer: SS&C Intralinks
Contact Detail:
SS&C Intralinks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager (French Native Speaker) in City of London
✨Tip Number 1
Network like a pro! Reach out to current employees at Intralinks on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by mastering the Intralinks platform. Familiarise yourself with its features and think of ways you can help customers maximise their use of it. Show them you’re ready to hit the ground running!
✨Tip Number 3
Practice your communication skills in both English and French. You’ll need to demonstrate your fluency, so consider doing mock interviews with friends or using language apps to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team.
We think you need these skills to ace Senior Customer Success Manager (French Native Speaker) in City of London
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let us see your enthusiasm for customer success shine through! Share specific examples of how you've helped customers in the past and what drives you to make their experience better.
Tailor Your Application: Make sure to customise your CV and cover letter to match the job description. Highlight your fluency in French and English, and any relevant experience that aligns with the responsibilities of the Senior Customer Success Manager role.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures that your application gets to the right people quickly and helps us keep track of all candidates efficiently!
How to prepare for a job interview at SS&C Intralinks
✨Know Your Customer Success Stuff
Make sure you brush up on customer success principles and best practices. Be ready to discuss how you've helped customers achieve their goals in previous roles. Think of specific examples where your actions led to increased customer satisfaction or retention.
✨Master the Intralinks Platform
Familiarise yourself with the Intralinks platform before the interview. Understand its features and how they benefit customers. This will not only show your enthusiasm for the role but also allow you to speak confidently about how you can help customers maximise their use of the platform.
✨Show Off Your Language Skills
Since fluency in French is a must, be prepared to demonstrate your language skills during the interview. You might be asked to switch to French at any point, so practice discussing customer success scenarios in both English and French to showcase your bilingual abilities.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in this role. This shows that you're genuinely interested in the position and helps you assess if it's the right fit for you.
