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- Tasks: Manage customer relationships and ensure satisfaction in the B2B SaaS space.
- Company: SS&C Technologies is a global leader in investment and financial services with over 20,000 employees.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration across teams.
- Why this job: Join a tech leader in alternative investments and make a real impact on customer success.
- Qualifications: Experience in B2B SaaS and knowledge of alternative investments are essential.
- Other info: This role offers a chance to work with top-tier clients and drive strategic initiatives.
The predicted salary is between 36000 - 60000 £ per year.
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- Private Equity jobs in the United Kingdom
48 Private Equity jobs in the United Kingdom
Customer Success Manager – Alternative Investments
Nottingham, East Midlands SS&C Intralinks
Posted 3 days ago
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Job Description
About SS&C Technologies
SS&C is a global provider of investment, financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world\’s largest institutions to local firms, manage and account for their investments using SS&C\’s products and services.
Job Description
SS&C Intralinks
A growth-oriented business unit of SS&C, Intralinks is a technology leader in M&A, Alternative Investments and Banking & Securities markets. Our solutions facilitate 1/3 of the world’s global M&A deal flow and 50% of the private equity raised globally.
About the Role – We are looking for a proactive and experienced individual who has managed customer relationships in the B2B SaaS space within the Alternative Investments markets.
RESPONSIBILITIES
Client Relationship Management
- Serve as the main point of contact for a portfolio of strategic customers, ensuring their needs are met and value is continuously delivered.
- Develop and maintain strong, trusted relationships with customers, ensuring high engagement and satisfaction. Includes the ability to identify and effectively engage new stakeholders at the executive level.
- Act as a customer advocate within Intralinks, providing insights to product and leadership teams to enhance our offerings.
Strategic Planning & Execution
- Develop and own a quarterly success and expansion strategy for your customer portfolio, focusing on identifying growth and retention opportunities for your accounts.
- Leverage behavioural data to evaluate your book of business and develop communication strategies driving the greatest impact at scale.
- Lead strategic discussions with sales, SAMs and relationship managers alongside customers to mutually identify opportunities for expansion and deepening of the engagement.
- Identify at risk accounts and develop strategies to mitigate churn, ensuring customer retention.
- Collaborate closely with customers to create tailored Success Plans that align Intralinks solutions with their strategic goals, driving measurable outcomes.
Customer Success Strategies
- Maintain regular, proactive communication with customers, providing updates, gathering feedback, and addressing concerns.
- Track and report on key customer success metrics, including customer health, satisfaction, and retention.
- Master the Intralinks platform to help customers maximize efficiency and value. Regularly promote, demo, and provide insights on upcoming features and product enhancements.
- Work closely with Sales, Product, Education, Customer Experience and Support teams to align on customer goals and deliver a seamless experience across the customer journey.
- Own and execute the renewal process for yours renewal portfolio, ensuring accuracy, timeliness, and alignment with client expectations
- Collaborate with Sales, Legal and Finance on contract terms, packaging changes, pricing and approvals
- Provide clear, early forecasts of renewal likelihood and engage proactively to address risks
- Navigate renewal conversations with client stakeholders with transparency and a focus on driving long-term value
REQUIREMENTS
- Previous experience in a B2B SaaS enablement role (Customer Success or Account Management) with a proven track record of driving retention and managing a successful expansion pipeline.
- Previous experience in the Alternative Investments space with knowledge of common industry actors & practices.
- Proven success leading customers through change management.
- Comprehensive experience with Customer Success best practices.
- Strong follow up skills, ensuring that customer needs and expectations are consistently met.
- Ability to work in a fast-paced, dynamic environment.
- Strong problem-solving skills, with a proactive and solutions-oriented mindset.
- Excellent communication and presentation skills, with the ability to clearly
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Customer Success Manager - Alternative Investments employer: SS&C Intralinks
Contact Detail:
SS&C Intralinks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Alternative Investments
✨Tip Number 1
Familiarise yourself with the Alternative Investments sector. Understanding the key players, trends, and challenges in this space will help you engage more effectively with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the B2B SaaS and Alternative Investments fields. Attend industry events, webinars, or local meetups to build connections that could lead to referrals or insider information about job openings.
✨Tip Number 3
Prepare to discuss specific customer success strategies you've implemented in previous roles. Be ready to share examples of how you've driven retention and expansion, as this will showcase your ability to deliver value to SS&C Intralinks' clients.
✨Tip Number 4
Research SS&C Intralinks thoroughly. Understand their products, services, and recent developments. This knowledge will not only help you tailor your conversations but also demonstrate your genuine interest in the company during the application process.
We think you need these skills to ace Customer Success Manager - Alternative Investments
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in B2B SaaS and customer success roles. Emphasise any previous work in the Alternative Investments sector, showcasing your understanding of industry practices.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the responsibilities outlined in the job description. Mention how your skills align with their needs, particularly in client relationship management and strategic planning.
Showcase Your Achievements: Include quantifiable achievements in your application. For example, mention how you improved customer retention rates or successfully managed expansion pipelines in previous roles.
Research SS&C Intralinks: Familiarise yourself with SS&C Intralinks and their products. Understanding their market position and recent developments will help you tailor your application and prepare for potential interview questions.
How to prepare for a job interview at SS&C Intralinks
✨Know Your Customer Success Metrics
Familiarise yourself with key customer success metrics relevant to the role, such as customer health scores and retention rates. Be prepared to discuss how you've used these metrics in previous roles to drive customer satisfaction and retention.
✨Demonstrate Industry Knowledge
Showcase your understanding of the Alternative Investments space. Research common industry practices and key players, and be ready to discuss how this knowledge can help you manage customer relationships effectively.
✨Prepare for Scenario-Based Questions
Anticipate scenario-based questions that assess your problem-solving skills and ability to handle customer challenges. Think of specific examples from your past experience where you successfully navigated similar situations.
✨Highlight Your Communication Skills
Since the role involves regular communication with customers, emphasise your excellent communication and presentation skills. Prepare to share examples of how you've effectively communicated complex information to clients in the past.
