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- Tasks: Provide top-notch customer service and handle queries from clients and financial institutions.
- Company: Join a leading investment firm known for its commitment to excellent communication.
- Benefits: Comprehensive training, career growth opportunities, and a supportive team environment.
- Other info: Diverse workplace welcoming applicants from all backgrounds.
- Why this job: Make a real difference in clients' lives while building your career in finance.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 25000 - 32000 £ per year.
Are you passionate about customer service? Our Call Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can. Known within the business as Client Services Voice, the Call Centre is responsible for servicing our leading investment clients and their customers. We are passionate about what we do and therefore looking for people who can provide excellent customer service, have a high level of attention to detail; but most of all, a passion for our business and provide the best customer experience possible.
About the role
Our call handlers are responsible for answering incoming telephone queries from a wide variety of callers such as clients, IFAs (Independent Financial Advisors), investors and other financial institutions. You will accept account servicing questions on the phone and action the appropriate response, whether to request investigations, give portfolio valuations or update customer account details. Within this role you will gain understanding of the processes and procedures across many different areas of the business and be able to exhibit understanding of the different investment products we work with, such as ISAs, Unit Trusts, Investment Trusts and OEICs. We provide a comprehensive training course, which can last up to 12 weeks, and is a mix of classroom-based and on the phone training. This will provide you with all the support & learning you need to be able to excel in this role.
The Ideal Candidate
- Customer services experience, either face to face or over the phone
- Excellent customer service skills, including the ability to learn how to respond to complex customer queries
- Organised and able to work on own initiative when required
- Basic computer skills
- Empathy towards our clients' needs
- A keenness to make a career in the financial services industry
We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring diversity of perspective to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense. All offers of employment at SS&C are subject to background verification checks, including 5 year employment history, proof of eligibility to work in the UK, proof of address, credit check and criminal record check. The accuracy of all information you submit as part of your application is vital and may be used as part of the background checking process should you be successful.
Customer Services in Belfast employer: SS&C FINANCIAL SERVICES INTERNATIONAL LIMITED
Contact Detail:
SS&C FINANCIAL SERVICES INTERNATIONAL LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services in Belfast
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and the services they offer. This way, when you get that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling calls, try role-playing with a friend or family member. Get comfortable answering questions and providing information clearly and confidently, just like you would with clients.
✨Tip Number 3
Show off your customer service experience! Think of specific examples where you've gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your passion for excellent service.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team and making a difference in customer service.
We think you need these skills to ace Customer Services in Belfast
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about providing the best experience for our clients and their customers.
Highlight Relevant Experience: Make sure to mention any previous customer service roles you've had, whether face-to-face or over the phone. We love seeing how your past experiences can contribute to our team!
Be Detail-Oriented: Since attention to detail is key in this role, ensure your application is free from typos and errors. We appreciate a well-organised application that reflects your ability to communicate clearly.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at SS&C FINANCIAL SERVICES INTERNATIONAL LIMITED
✨Know Your Stuff
Familiarise yourself with the different investment products mentioned in the job description, like ISAs and Unit Trusts. This will not only show your interest in the role but also help you answer any technical questions confidently.
✨Practice Active Listening
During the interview, demonstrate your customer service skills by actively listening to the interviewer. Nod, ask clarifying questions, and summarise their points to show that you’re engaged and understand their needs.
✨Show Your Passion
Express your enthusiasm for customer service and the financial services industry. Share examples from your past experiences where you went above and beyond to provide excellent service, as this aligns perfectly with what they’re looking for.
✨Prepare for Common Scenarios
Think about potential customer queries you might face in the role and how you would handle them. Practising responses to common scenarios can help you feel more prepared and confident during the interview.