At a Glance
- Tasks: Support hedge fund clients with trade and system-related issues while collaborating with various teams.
- Company: Join a world-class technology provider in the finance sector.
- Benefits: Gain exposure to trading workflows and enjoy career growth opportunities.
- Other info: Diverse and inclusive workplace that values different perspectives.
- Why this job: Be at the forefront of financial operations and make a real impact.
- Qualifications: Bachelor’s degree and experience in trade support or financial operations required.
The predicted salary is between 30000 - 40000 £ per year.
SS&C is seeking a highly motivated and technically skilled Trade Support Analyst to join our team in a client-facing role, supporting one of our top hedge fund clients. This is a unique opportunity for someone with a background in technology, financial operations, and client service to gain exposure to front-line trading and operational workflows at a leading investment firm – while benefiting from the structure, culture, and career growth of working for a world-class technology provider.
In this role, you will act as the first line of support for trade and system-related issues, managing technical triage, trade data validation, process monitoring, and escalations — while collaborating closely with the client’s front, middle, and back-office teams, as well as SS&C’s engineers and product specialists. You will gain exposure to multi-asset class trade lifecycles, trading workflows, regulatory processes, and real-world hedge fund operations – interacting directly with Portfolio Managers, Traders, Risk, and Compliance Officers.
Key Responsibilities- Provide first-line support for trade capture, trade booking, and system workflow issues.
- Perform initial troubleshooting, root cause analysis, and resolution where possible, escalating issues to engineering or product teams when required.
- Monitor application health, trading workflows, and post-trade processes to ensure timely settlement and accurate positions.
- Act as the communication bridge between the client’s front-office teams and SS&C’s internal support, engineering, and product teams.
- Maintain a strong onsite presence to foster close working relationships and ensure rapid response to critical issues.
- Assess, triage, and track support requests, providing real-time solutions where appropriate.
- Create and maintain internal documentation and client-facing knowledge base articles.
- Support and test in UAT for new system releases, patches, and enhancements.
- Contribute to continuous improvement of support processes and client experience.
- Bachelor’s degree from an accredited university or college.
- Previous experience in trade support, middle office, operations, or trading system support.
- Strong proficiency in SQL; familiarity with scripting or programming languages (Python, C#, PowerShell) advantageous.
- Understanding financial instruments across multiple asset classes (equities, fixed income, FX, derivatives) beneficial.
- Excellent written and verbal communication skills, including the ability to explain technical issues for non-technical users.
- Strong attention to details, organizational skills, and a proactive mindset.
- Enthusiastic about learning and thriving in a high-performance, client-facing environment.
Trade Support Analyst employer: SS&C Eze
SS&C is an exceptional employer that offers a dynamic work environment for Trade Support Analysts, where you can engage directly with top hedge fund clients and gain invaluable insights into trading operations. With a strong emphasis on employee growth, a collaborative culture, and the opportunity to work alongside industry experts, SS&C fosters a supportive atmosphere that encourages continuous learning and professional development. Located in a vibrant financial hub, employees benefit from a diverse workplace that values different perspectives and promotes inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Trade Support Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. We can’t stress enough how valuable personal connections can be in landing that Trade Support Analyst role.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and understanding of trade workflows. We recommend practising common interview questions and scenarios related to trade support to show you’re ready for action!
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share examples of how you’ve tackled technical issues or improved processes in previous roles. We want to see that proactive mindset in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at SS&C.
We think you need these skills to ace Trade Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Trade Support Analyst role. Highlight your experience in trade support, financial operations, and any technical skills you have. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can benefit us at SS&C. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills:Since this role involves a fair bit of tech, don’t shy away from showcasing your SQL proficiency and any programming languages you know. We’re keen to see how you can tackle technical issues and contribute to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at SS&C Eze
✨Know Your Trade Support Basics
Make sure you brush up on the fundamentals of trade support and operations. Understand the trade lifecycle, from capture to settlement, and be ready to discuss how you can contribute to each stage. This will show your potential employer that you're not just familiar with the role but genuinely interested in it.
✨Show Off Your Technical Skills
Since this role requires strong SQL skills, be prepared to demonstrate your proficiency. You might even want to practice some basic queries or troubleshooting scenarios beforehand. If you have experience with programming languages like Python or C#, mention specific projects where you've used these skills to solve problems.
✨Communicate Clearly and Confidently
As a Trade Support Analyst, you'll need to bridge communication between technical and non-technical teams. Practice explaining complex concepts in simple terms. During the interview, focus on your ability to articulate your thoughts clearly, as this will be crucial in your day-to-day interactions.
✨Demonstrate Your Proactive Mindset
Employers love candidates who take initiative. Think of examples from your past experiences where you identified a problem and took steps to resolve it before it escalated. This will highlight your proactive approach and show that you're ready to tackle challenges head-on.
