At a Glance
- Tasks: Support hedge fund clients with trade and system-related issues while collaborating with various teams.
- Company: Join SS&C Technologies, a global leader in financial services and software solutions.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Diverse workplace welcoming applicants from all backgrounds.
- Why this job: Gain hands-on experience in trading workflows and make an impact in a client-facing role.
- Qualifications: Bachelor's degree and experience in trade support or financial operations required.
The predicted salary is between 35000 - 45000 £ per year.
About SS&C Technologies
SS&C is a global provider of investment, financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
SS&C Eze, a business unit of SS&C Technologies, is helping 1,900 global asset managers transform their investment process to optimize operational and investment alpha and grow their business. SS&C Eze delivers cutting-edge cloud, mobile, and on-premise solutions to maximize efficiencies across trade order management, execution, compliance, commission management, portfolio accounting, and investor accounting. From start-up and emerging funds to the most recognized and established institutions, SS&C Eze has provided buy-side firms with innovative and award-winning technology solutions backed by unparalleled client service for over 25 years.
About the Role
SS&C is seeking a highly motivated and technically skilled Trade Support Analyst to join our team in a client-facing role, supporting one of our top hedge fund clients. This is a unique opportunity for someone with a background in technology, financial operations, and client service to gain exposure to front-line trading and operational workflows at a leading investment firm – while benefiting from the structure, culture, and career growth of working for a world-class technology provider.
In this role, you will act as the first line of support for trade and system-related issues, managing technical triage, trade data validation, process monitoring, and escalations — while collaborating closely with the client’s front, middle, and back-office teams, as well as SS&C’s engineers and product specialists. You will gain exposure to multi-asset class trade lifecycles, trading workflows, regulatory processes, and real-world hedge fund operations – interacting directly with Portfolio Managers, Traders, Risk, and Compliance Officers.
Key Responsibilities:
- Provide first-line support for trade capture, trade booking, and system workflow issues.
- Perform initial troubleshooting, root cause analysis, and resolution where possible, escalating issues to engineering or product teams when required.
- Monitor application health, trading workflows, and post-trade processes to ensure timely settlement and accurate positions.
- Act as the communication bridge between the client’s front-office teams and SS&C’s internal support, engineering, and product teams.
- Maintain a strong onsite presence to foster close working relationships and ensure rapid response to critical issues.
- Assess, triage, and track support requests, providing real-time solutions where appropriate.
- Create and maintain internal documentation and client-facing knowledge base articles.
- Support and test in UAT for new system releases, patches, and enhancements.
- Contribute to continuous improvement of support processes and client experience.
Qualifications:
- Bachelor’s degree from an accredited university or college.
- Previous experience in trade support, middle office, operations, or trading system support.
- Strong proficiency in SQL; familiarity with scripting or programming languages (Python, C#, PowerShell) advantageous.
- Understanding financial instruments across multiple asset classes (equities, fixed income, FX, derivatives) beneficial.
- Excellent written and verbal communication skills, including the ability to explain technical issues for non-technical users.
- Strong attention to details, organizational skills, and a proactive mindset.
- Enthusiastic about learning and thriving in a high-performance, client-facing environment.
EEO Statement / Non-agency Disclosure
We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
Trade Support Analyst in London employer: SS&C Eze
SS&C Technologies is an exceptional employer, offering a dynamic work environment in Windsor, Connecticut, where innovation meets client service. As a Trade Support Analyst, you will benefit from a collaborative culture that prioritises employee growth and development, alongside access to cutting-edge technology and exposure to the financial services industry. With a commitment to diversity and inclusion, SS&C fosters a supportive atmosphere that empowers employees to thrive in their careers while making a meaningful impact on global asset management.
StudySmarter Expert Advice🤫
We think this is how you could land Trade Support Analyst in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and tech sectors. Attend industry events or webinars where you can meet potential employers or colleagues. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research SS&C Technologies and understand their products and services. Be ready to discuss how your skills in trade support and technology can add value to their team. Show them you’re not just another candidate, but the right fit!
✨Tip Number 3
Practice your problem-solving skills! As a Trade Support Analyst, you’ll need to troubleshoot issues on the fly. Use mock scenarios to sharpen your analytical thinking and demonstrate your ability to handle real-world challenges during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at SS&C. Let’s get you that job!
We think you need these skills to ace Trade Support Analyst in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Trade Support Analyst role. Highlight relevant experience in trade support, financial operations, and any technical skills you have. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can benefit SS&C. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills:Since this role involves a bit of tech, don’t forget to mention your proficiency in SQL and any programming languages you know. We’re keen on candidates who can bridge the gap between tech and finance, so let us know what you've got!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at SS&C Eze
✨Know Your Trade Support Basics
Make sure you brush up on your knowledge of trade capture, booking, and the overall trading workflow. Understanding these concepts will help you answer questions confidently and demonstrate your readiness for the role.
✨Show Off Your Technical Skills
Since this role requires strong SQL skills, be prepared to discuss your experience with databases and any relevant programming languages like Python or C#. You might even want to practice a few SQL queries to showcase your proficiency during the interview.
✨Communicate Clearly
As a Trade Support Analyst, you'll need to explain technical issues to non-technical users. Practice articulating complex ideas in simple terms, and be ready to provide examples of how you've done this in past roles.
✨Demonstrate Your Proactive Mindset
Employers love candidates who take initiative. Think of examples where you've identified problems and implemented solutions in previous jobs. This will show that you're not just reactive but also proactive in improving processes.
