At a Glance
- Tasks: Support top clients with their inquiries and provide real-time solutions.
- Company: Join a leading global provider of financial services and software.
- Benefits: Competitive salary, diverse workplace, and opportunities for growth.
- Other info: Dynamic team environment with a focus on diversity and inclusion.
- Why this job: Be the go-to person for clients and make a real impact in finance.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
About SS&C Technologies
SS&C is a global provider of investment, financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
SS&C Eze
SS&C Eze, a business unit of SS&C Technologies, is helping 1,900 global asset managers transform their investment process to optimize operational and investment alpha and grow their business. SS&C Eze delivers cutting-edge cloud, mobile, and on-premise solutions to maximize efficiencies across trade order management, execution, compliance, commission management, portfolio accounting, and investor accounting. From start-up and emerging funds to the most recognized and established institutions, SS&C Eze has provided buy-side firms with innovative and award-winning technology solutions backed by unparalleled client service for over 25 years.
SS&C Eze is seeking an Associate Solutions Analyst to join the Client Solutions team in our London office. This team is responsible for providing relationship support to our clients who are amongst the top Hedge Funds, Institutional Wealth Managers and financial professionals around the world. This role serves as the initial point of contact with clients for day-to-day inquiries related to our best-of-class global investment suite of software products.
An Associate Solutions Analyst acts as an escalation point for high-impact and/or high-urgency issues for peers and clients. In this role, experiences will include interacting with clients at varying levels including Portfolio Managers, Traders, and Compliance Officers and will gain a broad knowledge of the investment lifecycle and front/middle/back office activities, including an understanding of multiple asset classes and trading workflows. Eze prides itself on ensuring that our clients receive globally recognized client service and acknowledges that the employees of our Client Service Organization are at the heart of our success.
Job Responsibilities:
- Serves as critical point of contact with clients for day-to-day inquiries
- Assesses, troubleshoots, and tracks requests while providing real-time solutions
- Works closely with our Client Success Managers, who ensure an overarching premier client service experience, through providing real-time updates and regular touch-points with clients
- Creates and performs training to build internal knowledge on product and process
- Acts as an escalation for client counterparties and internal teams for appropriate issue resolution
- Responsible for leveraging and maintaining internal knowledge articles
Qualifications:
- Previous relevant experience in customer service and technology
- Strong customer service skills demonstrated in excellent verbal and written communications.
- Superior troubleshooting and analysis/resolution skills.
- Ability and experience to work effectively and directly with clients.
We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Associate Solutions Analyst in London employer: SS&C Eze
SS&C Technologies is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets client service excellence. Employees benefit from comprehensive training and development opportunities, fostering personal and professional growth while working with top-tier financial institutions. With a commitment to diversity and inclusion, SS&C ensures that every team member's voice is valued, making it a rewarding place to build a career in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Solutions Analyst in London
✨Tip Number 1
Network like a pro! Reach out to current employees at SS&C Eze on LinkedIn. Ask them about their experiences and any tips they might have for landing the Associate Solutions Analyst role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by understanding the investment lifecycle and the specific software products SS&C Eze offers. Show us you’re not just interested in the role, but that you’re genuinely excited about what we do!
✨Tip Number 3
Practice your problem-solving skills! Since the role involves troubleshooting and providing real-time solutions, think of examples from your past experiences where you successfully resolved issues. We love candidates who can think on their feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the SS&C Eze team!
We think you need these skills to ace Associate Solutions Analyst in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Associate Solutions Analyst role. Highlight relevant experience in customer service and technology, and don’t forget to showcase your strong communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with SS&C Eze and how your skills align with the job description. Keep it concise but impactful!
Showcase Your Problem-Solving Skills:Since this role involves troubleshooting and providing real-time solutions, be sure to include examples of how you've successfully resolved issues in previous roles. We love seeing your analytical side!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at SS&C Eze
✨Know Your Stuff
Before the interview, make sure you understand SS&C Eze's products and services. Familiarise yourself with their investment solutions and how they help clients optimise their operations. This knowledge will show your genuine interest in the role and the company.
✨Showcase Your Customer Service Skills
As an Associate Solutions Analyst, you'll be the first point of contact for clients. Prepare examples from your past experiences where you've successfully resolved customer issues or provided exceptional service. Highlighting these skills will demonstrate your fit for the role.
✨Practice Problem-Solving Scenarios
Expect to face some troubleshooting scenarios during the interview. Think through common issues clients might encounter with investment software and how you would approach resolving them. This will showcase your analytical skills and ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, client interactions, or the technologies used at SS&C Eze. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
