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- Tasks: Be the go-to person for clients' daily inquiries and troubleshoot issues.
- Company: Join SS&C Technologies, a top global provider in financial services and software.
- Benefits: Gain experience with leading-edge technology and work in a diverse environment.
- Why this job: Engage with top financial professionals and enhance your skills in a dynamic team.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Start date is early 2025; we value diversity and encourage all backgrounds to apply.
The predicted salary is between 28800 - 43200 £ per year.
About SS&C Technologies SS&C is a global provider of investment, financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world’s largest institutions to local firms, manage and account for their investments using SS&C’s products and services. Job Description SS&C Eze SS&C Eze, a business unit of SS&C Technologies, is helping 1,900 global asset managers transform their investment process to optimize operational and investment alpha and grow their business. SS&C Eze delivers cutting-edge cloud, mobile, and on-premise solutions to maximize efficiencies across trade order management, execution, compliance, commission management, portfolio accounting, and investor accounting. From start-up and emerging funds to the most recognized and established institutions, SS&C Eze has provided buy-side firms with innovative and award-winning technology solutions backed by unparalleled client service for over 25 years. SS&C Eze is seeking an Associate Solutions Analyst to join the Client Solutions team in our London office. This team is responsible for providing relationship support to our clients who are amongst the top Hedge Funds, Institutional Wealth Managers and financial professionals around the world. This role serves as the initial point of contact with clients for day-to-day inquiries related to our best-of-class global investment suite of software products. An Associate Solutions Analyst acts as an escalation point for high-impact and/or high-urgency issues for peers and clients. In this role, experiences will include interacting with clients at varying levels including Portfolio Managers, Traders, and Compliance Officers and will gain a broad knowledge of the investment lifecycle and front/middle/back office activities, including an understanding of multiple asset classes and trading workflows. Eze prides itself on ensuring that our clients receive globally recognized client service and acknowledges that the employees of our Client Service Organization are at the heart of our success. Job Responsibilities: • Serves as critical point of contact with clients for day-to-day inquiries • Assesses, troubleshoots, and tracks requests while providing real-time solutions • Works closely with our Client Success Managers, who ensure an overarching premier client service experience, through providing real-time updates and regular touch-points with clients • Creates and performs training to build internal knowledge on product and process • Acts as an escalation for client counterparties and internal teams for appropriate issue resolution • Responsible for leveraging and maintaining internal knowledge articles Qualifications: • Previous relevant experience in customer service and technology • Strong customer service skills demonstrated in excellent verbal and written communications. • Superior troubleshooting and analysis/resolution skills. • Ability and experience to work effectively and directly with clients. Start Date Early 2025. EEO Statement / Non-agency Disclosure We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It’s important to us that we strive to have a workforce that is diverse in the widest sense. Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
Associate Solutions Analyst employer: SS&C Eze
Contact Detail:
SS&C Eze Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Solutions Analyst
✨Tip Number 1
Familiarize yourself with the investment lifecycle and the various roles within it, such as Portfolio Managers and Traders. Understanding their needs and challenges will help you communicate effectively during interviews.
✨Tip Number 2
Highlight any previous experience in customer service and technology during your conversations. Be prepared to share specific examples of how you've successfully resolved client issues or improved service delivery.
✨Tip Number 3
Research SS&C Eze's products and services thoroughly. Being knowledgeable about their offerings will demonstrate your genuine interest in the company and the role, making you stand out as a candidate.
✨Tip Number 4
Prepare to discuss your troubleshooting and analytical skills. Think of scenarios where you've had to assess and resolve complex issues, as this will be crucial for the Associate Solutions Analyst position.
We think you need these skills to ace Associate Solutions Analyst
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Associate Solutions Analyst position. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service and technology. Use specific examples that demonstrate your strong communication skills and troubleshooting abilities.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Mention how your skills align with SS&C Eze's commitment to client service and innovative solutions.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at SS&C Eze
✨Understand the Company and Its Products
Before your interview, take some time to research SS&C Technologies and its Eze business unit. Familiarize yourself with their investment software products and services, as well as their client base. This knowledge will help you demonstrate your interest in the role and how you can contribute to their success.
✨Showcase Your Customer Service Skills
Since the role involves direct interaction with clients, be prepared to discuss your previous customer service experiences. Highlight specific examples where you successfully resolved issues or provided exceptional support, showcasing your strong communication and troubleshooting skills.
✨Demonstrate Problem-Solving Abilities
As an Associate Solutions Analyst, you'll need to assess and troubleshoot client inquiries. Prepare for situational questions that test your analytical thinking and problem-solving abilities. Think of scenarios where you had to quickly find solutions and be ready to explain your thought process.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the team, company culture, and the challenges faced by the Client Solutions team. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
