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For Companies At a Glance
- Tasks: Support top clients with inquiries and provide real-time solutions in a dynamic environment.
- Company: Join SS&C Eze, a leading global provider of financial services technology.
- Benefits: Competitive salary, diverse workplace, and opportunities for professional growth.
- Why this job: Be the first point of contact for high-profile clients and make a real impact.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Diverse team culture that values different perspectives and backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Direct message the job poster from SS&C Eze
Job Title
Talent Acquisition Partner @ SS&C Technologies | CIPD Qualified
About SS&C Technologies
SS&C is a global provider of investment, financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world\\\’s largest institutions to local firms, manage and account for their investments using SS&C\\\’s products and services.
Job Description
SS&C Eze, a business unit of SS&C Technologies, is helping 1,900 global asset managers transform their investment process to optimize operational and investment alpha and grow their business. SS&C Eze delivers cutting-edge cloud, mobile, and on-premise solutions to maximize efficiencies across trade order management, execution, compliance, commission management, portfolio accounting, and investor accounting. From start-up and emerging funds to the most recognized and established institutions, SS&C Eze has provided buy-side firms with innovative and award-winning technology solutions backed by unparalleled client service for over 25 years.
SS&C Eze is seeking an Associate Solutions Analyst to join the Client Solutions team in our London office. This team is responsible for providing relationship support to our clients who are amongst the top Hedge Funds, Institutional Wealth Managers and financial professionals around the world. This role serves as the initial point of contact with clients for day-to-day inquiries related to our best-of-class global investment suite of software products.
An Associate Solutions Analyst acts as an escalation point for high-impact and/or high-urgency issues for peers and clients. In this role, experiences will include interacting with clients at varying levels including Portfolio Managers, Traders, and Compliance Officers and will gain a broad knowledge of the investment lifecycle and front/middle/back office activities, including an understanding of multiple asset classes and trading workflows. Eze prides itself on ensuring that our clients receive globally recognized client service and acknowledges that the employees of our Client Service Organization are at the heart of our success.
Responsibilities
- Serves as critical point of contact with clients for day-to-day inquiries
- Assesses, troubleshoots, and tracks requests while providing real-time solutions
- Works closely with our Client Success Managers, who ensure an overarching premier client service experience, through providing real-time updates and regular touch-points with clients
- Creates and performs training to build internal knowledge on product and process
- Acts as an escalation for client counterparties and internal teams for appropriate issue resolution
- Responsible for leveraging and maintaining internal knowledge articles
Qualifications
- Previous relevant experience in customer service and technology
- Strong customer service skills demonstrated in excellent verbal and written communications.
- Superior troubleshooting and analysis/resolution skills.
- Ability and experience to work effectively and directly with clients.
EEO Statement / Non-agency Disclosure
We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It\\\’s important to us that we strive to have a workforce that is diverse in the widest sense.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
IsExpired: false
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Associate Solution Analyst employer: SS&C Eze
Contact Detail:
SS&C Eze Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Solution Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at SS&C Eze on LinkedIn. A friendly message can go a long way in getting your foot in the door and showing your genuine interest in the company.
✨Tip Number 2
Prepare for the interview by understanding SS&C Eze's products and services. Familiarise yourself with their investment solutions and think about how your skills can contribute to their client service excellence.
✨Tip Number 3
Practice your problem-solving skills! As an Associate Solutions Analyst, you'll need to troubleshoot effectively. Consider mock scenarios and how you would handle them to impress during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the SS&C Eze team.
We think you need these skills to ace Associate Solution Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Associate Solutions Analyst role. Highlight relevant experience in customer service and technology, and don’t forget to showcase your strong communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with SS&C Eze and how your skills align with the responsibilities of the role. Keep it engaging and personal.
Showcase Your Problem-Solving Skills: Since this role involves troubleshooting and providing real-time solutions, make sure to include examples of how you've successfully resolved issues in previous roles. We love seeing your analytical side!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to see your application and get you into the process smoothly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at SS&C Eze
✨Know Your Stuff
Make sure you understand SS&C Eze's products and services inside out. Familiarise yourself with their investment solutions and how they help clients optimise their processes. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about client interaction, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues or improved client satisfaction, as this will demonstrate your fit for the Associate Solutions Analyst position.
✨Prepare for Technical Questions
Brush up on your troubleshooting and analytical skills. You might be asked to solve a hypothetical problem or explain how you would handle a client inquiry. Practising these scenarios can help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of clients you'll be working with, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.