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- Tasks: Support RAF personnel and families with various welfare challenges, using digital tools for enhanced service.
- Company: Join SSAFA, a leading charity dedicated to supporting the Armed Forces community in their time of need.
- Benefits: Enjoy a hybrid work model, flexible hours, and the chance to make a real difference.
- Why this job: Be part of a diverse team making impactful changes in the lives of military families.
- Qualifications: Experience in welfare support, excellent communication skills, and proficiency in Microsoft Office 365 required.
- Other info: Travel is necessary; a driving license and access to a car are essential.
The predicted salary is between 28800 - 42000 £ per year.
Job Description
About the role
Our Welfare Officers provide direct and impactful welfare support to RAF personnel and their immediate family. As a trusted and confidential source of support, you will assist our service users with challenges they are facing, from mental ill-health, difficult relationships, domestic abuse, financial and cost-of-living concerns, resettlement, housing, childcare, equality issues, bereavement, military discharge or deployment and many more – no day will be the same, as such this is a great opportunity to develop your knowledge and skills within the Welfare sector.
Our intervention is provided with consent on a non-statutory basis, and you will work with and engage our service users to develop appropriate interventions for individual outcomes.
Our service is transitioning to become more accessible and inclusive, digital technology plays a key role in this, as such you will use digital technologies to complement and enhance processes and service user experience.
You will play an active role within the community, promoting the service through the delivery of presentations and representing the service at public engagement events. You will also work closely with RAF welfare teams, local authorities, health, education, civilian agencies, charities and other military organisations to ensure the best outcome for the service user.
This particular Welfare Officer post will deliver services to our service users on site at RAF Northolt and digitally/ virtually to RAF Stations across the UK, therefore this will be a hybrid role with some work onsite and some home working, according to service needs.
About the Team
2025 marks 35 years since SSAFA began delivering an independent non-statutory, and confidential service, for the Royal Air Force community across the UK.
We have transformed our ways of working to be innovative, to ensure our service is even more inclusive and accessible to meet the needs of a modern RAF.
We are a hard-working team from diverse professional backgrounds. Although we all have our own area of responsibility, we support each other in delivering the best possible service to our military community.
Find out more about the Personal Support & Social Work Service on our website.
About you
To thrive in this role you will have relevant experience of supporting adults, families and children/young people. You will be able to take a flexible and creative approach to problem solving. You will have excellent communication skills and be able to deliver presentations with confidence.
You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.
It would be advantageous if you have experience of carrying out assessments, preparing plans, monitoring and reviewing outcomes.
There will be some travel required and therefore you will need to be able to drive and have access to your own car.
About SSAFAÂ
SSAFA, the Armed Forces charity is a trusted source of support for serving personnel, veterans and their families in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families. Â
SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way, they need us.
Diversity and Inclusion at SSAFAÂ
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.Â
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve. Â
Closing date: Midnight on 03 August 2025. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.
Welfare Officers employer: SSAFA
Contact Detail:
SSAFA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welfare Officers
✨Tip Number 1
Familiarise yourself with the specific challenges faced by RAF personnel and their families. Understanding issues like mental health, domestic abuse, and financial concerns will help you connect better with potential service users and demonstrate your commitment to their welfare.
✨Tip Number 2
Showcase your experience in delivering presentations and engaging with communities. Since you'll be promoting services at public events, having examples of past presentations or community engagement will highlight your communication skills and ability to represent the organisation effectively.
✨Tip Number 3
Highlight your proficiency with digital technologies and Microsoft Office 365. As the role involves using digital tools to enhance service delivery, demonstrating your tech-savviness will set you apart from other candidates.
✨Tip Number 4
Network with professionals in the welfare sector, especially those connected to military organisations. Building relationships with individuals who work in similar roles can provide valuable insights and potentially lead to referrals or recommendations for the position.
We think you need these skills to ace Welfare Officers
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Welfare Officer. Familiarise yourself with the challenges faced by RAF personnel and their families, as well as the skills required for this role.
Tailor Your CV: Highlight relevant experience in your CV that aligns with the job description. Focus on your background in supporting adults, families, and children, as well as any experience with assessments and planning.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and problem-solving abilities. Mention specific examples of how you've successfully supported individuals in challenging situations, and express your enthusiasm for working with the RAF community.
Showcase Digital Skills: Since the role involves using digital technologies, emphasise your proficiency with Microsoft Office 365 and any other relevant digital tools. Provide examples of how you've used technology to enhance service delivery or user experience in previous roles.
How to prepare for a job interview at SSAFA
✨Show Your Empathy
As a Welfare Officer, you'll be dealing with sensitive issues. Make sure to demonstrate your empathy and understanding during the interview. Share examples from your past experiences where you've successfully supported individuals facing challenges.
✨Highlight Your Communication Skills
Excellent communication is key in this role. Be prepared to discuss how you've effectively communicated with diverse groups, whether through presentations or one-on-one interactions. Consider sharing a specific instance where your communication made a positive impact.
✨Demonstrate Problem-Solving Abilities
The role requires a flexible and creative approach to problem-solving. Think of examples where you've had to think on your feet or adapt your strategies to meet the needs of service users. This will show your potential employer that you can handle the unpredictability of the job.
✨Familiarise Yourself with Digital Tools
Since the role involves using digital technology to enhance service delivery, make sure you're comfortable discussing your experience with Microsoft Office 365 and any other relevant digital tools. Highlight how you've used technology to improve processes or user experiences in previous roles.