At a Glance
- Tasks: Support armed forces members by assessing needs and coordinating casework.
- Company: Join SSAFA, a passionate organisation dedicated to helping the armed forces community.
- Benefits: Home-based role with excellent training and opportunities for personal growth.
- Other info: Work remotely with a supportive team and occasional travel in the North West.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and a compassionate approach to problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
Our passionate Regional Casework Coordinators are SSAFA's front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional office, assessing needs and allocating the case to one of our volunteer caseworkers. You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary.
You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensuring that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients. To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.
Whilst the post is homebased, to be eligible for this role you are required to live in the North West region, which includes Lancashire, Merseyside, Cumbria, Greater Manchester and Cheshire. There will be occasional travel around the North West and you may be required to travel at short notice for face-to-face meetings.
About the team: The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office.
Regional Casework Coordinator - North West employer: SSAFA
SSAFA is an exceptional employer dedicated to supporting the armed forces community, offering a fulfilling role as a Regional Casework Coordinator in the North West. With a strong emphasis on employee development through comprehensive training and a collaborative remote work culture, staff are empowered to make a meaningful impact while enjoying the flexibility of home-based work. The organisation fosters a supportive environment where your contributions directly enhance the lives of those in need, making it a truly rewarding place to work.
