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- Tasks: Support armed forces members by assessing needs and coordinating casework.
- Company: Join SSAFA, a leading charity dedicated to helping the armed forces community.
- Benefits: Enjoy remote work flexibility, excellent training, and a supportive team environment.
- Why this job: Make a real impact while working with passionate volunteers in a close-knit team.
- Qualifications: Experience in welfare advice, customer service, and managing sensitive information is essential.
- Other info: Must reside in North East England or Yorkshire; occasional travel required.
The predicted salary is between 28800 - 43200 £ per year.
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Regional Casework Coordinator – North East & Yorkshire – Northumberland, UK · Middlesbrough, UK · North Yorkshire, UK · East Riding of Yorkshire, UK, London
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Client:
SSAFA
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
Job Views:
7
Posted:
13.08.2025
Expiry Date:
27.09.2025
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Job Description:
Job Description
About the role
Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers.
You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary.You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.
To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.
Whilst the post is homebased, to be eligible for this role you are required to live in the North East England or Yorkshire region, which includes North, South, East and West Yorkshire, Teesside, County Durham, Tyne & Wear and Northumberland. There will be occasional travel around these areas, and you may be required to travel at short notice for face-to-face meetings.
About the team
The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the Northeast and Yorkshire, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a team 8, which includes a Regional Casework Manager and a Regional Manager for Casework and Community Engagement.
About you
To carry out this role successfully you will have a track record of providing welfare advice in key areas such as housing, benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.
It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the Northeast and Yorkshire would be valuable.
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Regional Casework Coordinator - North East & Yorkshire - Northumberland, UK · Middlesbrough, UK[...] employer: SSAFA
Contact Detail:
SSAFA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Casework Coordinator - North East & Yorkshire - Northumberland, UK · Middlesbrough, UK[...]
✨Tip Number 1
Familiarise yourself with SSAFA's mission and values. Understanding their commitment to supporting the armed forces community will help you align your approach during interviews and discussions, showcasing your passion for the role.
✨Tip Number 2
Network with current or former SSAFA employees or volunteers. Engaging with them can provide valuable insights into the organisation's culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Highlight your experience in welfare advice and case management during any informal conversations or networking events. Be prepared to share specific examples of how you've successfully supported individuals in vulnerable situations.
✨Tip Number 4
Stay updated on current issues affecting the armed forces community, such as housing and benefits changes. This knowledge will not only prepare you for potential interview questions but also demonstrate your commitment to understanding the needs of beneficiaries.
We think you need these skills to ace Regional Casework Coordinator - North East & Yorkshire - Northumberland, UK · Middlesbrough, UK[...]
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Regional Casework Coordinator position. Tailor your application to highlight relevant experience in welfare advice and case management.
Highlight Relevant Experience: In your CV and cover letter, emphasise your track record in providing welfare advice, particularly in areas like housing, benefits, and dealing with sensitive information. Use specific examples to demonstrate your skills.
Showcase Your Skills: Make sure to mention your proficiency in Microsoft Office and your ability to manage your workload independently. If you have experience working with volunteers or in the military charity sector, be sure to include that as well.
Personalise Your Application: Address your cover letter to the hiring manager if possible, and express your passion for supporting the armed forces community. Mention why you are specifically interested in working with SSAFA and how you can contribute to their mission.
How to prepare for a job interview at SSAFA
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Regional Casework Coordinator. Familiarise yourself with SSAFA's mission and how this role supports the armed forces community. This will help you articulate why you're a good fit during the interview.
✨Showcase Your Experience
Prepare to discuss your previous experience in providing welfare advice, especially in areas like housing, benefits, and safeguarding. Be ready to give specific examples of how you've handled sensitive situations and supported vulnerable individuals.
✨Demonstrate Teamwork Skills
Since the role involves working closely with volunteers and other team members, highlight your teamwork skills. Share examples of how you've collaborated effectively in past roles, particularly in remote settings.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about the training process or how success is measured in the position. This shows your genuine interest in the role and helps you assess if it's the right fit for you.