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- Tasks: Support veterans and their families with advice on financial, housing, and wellbeing issues.
- Company: Join Glasgow's Helping Heroes, a partnership dedicated to supporting the Armed Forces community.
- Benefits: Enjoy flexible remote work options and the chance to make a real impact in your community.
- Why this job: Be part of a dynamic team that values compassion and creativity while helping those in need.
- Qualifications: Strong communication skills and a genuine desire to support others are essential; experience is a plus.
- Other info: Work either three or four days a week, with opportunities for outreach across Glasgow.
The predicted salary is between 24000 - 36000 £ per year.
Glasgow’s Helping Heroes (GHH) is based in the Pearce Institute in Glasgow, and operates as a partnership between SSAFA and Glasgow City Council to be a trusted source of support for serving personnel, veterans and their families in their time of need.
About the role
The Peer Support Workers at GHH manage their own caseload and provide advice and advocacy across a range of areas including financial assistance, grant applications via our dedicated system, welfare benefits navigation, priority debt management, mental health pathway navigation, housing, and homelessness. The Peer Support Workers are the main point of contact for those seeking support to reduce homelessness and work closely with our Homeless & Housing team to help beneficiaries maintain their tenancies through proactive support and additionally collaborate with our in-house Citizens Advice Scotland service.
No two days are the same at GHH, which currently runs three beneficiary-focused projects: Glasgow’s Veterans United, a football and wellbeing initiative; MIRRORS, a project for those potentially at risk of dementia which includes various activities across Glasgow and a 10-week language course; There will also be opportunities to co-produce and develop future initiatives for the Armed Forces community.
About the team
GHH provides a single point of contact through a gateway model, enhancing local access to a wide range of services. These include support with financial matters, housing and homelessness, employability, and more. The team currently operates from their office in Govan, with the flexibility to work remotely one day per week. Outreach work is also carried out across the city to ensure wider community engagement.
The GHH team works closely with a broad network of internal and external partners, including local SSAFA branches and the Scottish Support Office, Citizens Advice Scotland, Veterans Housing Scotland, Erskine Veterans Village, Scottish Veterans Residences, and Defence Medical Welfare Services.
About you
As a Peer Support Worker at GHH, you will deliver a high-quality, holistic service to our beneficiaries—members of the Armed Forces community in Glasgow. This is a dynamic and rewarding position suited to someone who is proactive, compassionate, and committed to making a difference. You’ll need to be motivated, enthusiastic, and creative, with strong organisational skills and the initiative to manage tasks independently. Integrity and a commitment to doing the right thing are essential. You’ll need to be flexible and empathetic, with the ability to anticipate challenges and think creatively about alternative ways to support our beneficiaries.
While an awareness of the Armed Forces community and the wider third sector is desirable, what matters most is your ability to demonstrate the same outstanding qualities as our current team: strong communication skills, a collaborative spirit, and a genuine desire to support others. You will manage a varied caseload, offering holistic advice and support on complex issues such as financial assistance, education, employment, and wellbeing. Working closely with colleagues and partner organisations, you will ensure clients receive the right practical and emotional support. This will include submitting applications for financial assistance to service charities and other relevant bodies, using your knowledge of charitable and statutory services to advocate effectively on behalf of clients.
You will be available to work either four days per week (Tuesday to Friday) or three days per week (including Friday), starting at 09:30 each day.
About SSAFA
SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families. SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
Closing date: Midnight on Sunday 20 July 2025. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications. Interviews: TBC
Peer Support Worker - Glasgow\'s Helping Heroes employer: SSAFA
Contact Detail:
SSAFA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Peer Support Worker - Glasgow\'s Helping Heroes
✨Tip Number 1
Familiarise yourself with the specific needs of the Armed Forces community. Understanding their unique challenges will help you connect better with potential beneficiaries and demonstrate your commitment to supporting them.
✨Tip Number 2
Network with professionals in the third sector, especially those involved with veterans' services. Building relationships with organisations like SSAFA and Citizens Advice Scotland can provide valuable insights and may lead to referrals or recommendations.
✨Tip Number 3
Showcase your proactive approach by volunteering or participating in community initiatives related to veterans or homelessness. This hands-on experience will not only enhance your skills but also demonstrate your genuine interest in making a difference.
✨Tip Number 4
Prepare for potential interview questions by reflecting on scenarios where you've successfully supported others through complex issues. Highlighting your problem-solving skills and empathy will resonate well with the values of Glasgow's Helping Heroes.
We think you need these skills to ace Peer Support Worker - Glasgow\'s Helping Heroes
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Peer Support Worker. Tailor your application to highlight how your skills and experiences align with the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in support roles, particularly within the Armed Forces community or similar sectors. Use specific examples to demonstrate your ability to manage caseloads and provide holistic support.
Showcase Your Skills: Clearly outline your communication, organisational, and problem-solving skills in your application. Mention any relevant training or qualifications that enhance your ability to support beneficiaries effectively.
Personalise Your Application: Make sure to personalise your cover letter by addressing it to the hiring manager if possible. Express your genuine passion for supporting the Armed Forces community and your commitment to making a difference in their lives.
How to prepare for a job interview at SSAFA
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Peer Support Worker. Be prepared to discuss how your skills and experiences align with the specific tasks mentioned, such as managing a caseload and providing holistic support.
✨Show Empathy and Compassion
As this role involves supporting vulnerable individuals, it's crucial to demonstrate your empathy and compassion during the interview. Share examples from your past experiences where you've successfully supported others, especially in challenging situations.
✨Highlight Communication Skills
Strong communication is key in this position. Be ready to discuss how you effectively communicate with clients and collaborate with partner organisations. Consider preparing a scenario where your communication skills made a significant impact.
✨Demonstrate Flexibility and Initiative
The role requires someone who can think creatively and adapt to changing circumstances. Prepare to discuss instances where you've had to be flexible or take the initiative to solve problems, particularly in a support or advocacy context.