At a Glance
- Tasks: Lead welfare services for veterans and their families while managing a dedicated team.
- Company: Join SSAFA, a respected charity supporting the Armed Forces community.
- Benefits: Hybrid working, competitive salary, and the chance to make a real difference.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Be a key player in improving lives and supporting those who served.
- Qualifications: Experience in team management and a passion for community support.
The predicted salary is between 33360 - 33360 £ per year.
Employment Type: Full time
Location: Hybrid Belfast, UK Office & Home working within the area of responsibility
Salary: £33,360 (GBP)
Seniority: Mid-level
Closing: 11:59pm, 16th Aug 2026 BST
About the role
SSAFA, the Armed Forces charity, is looking for an experienced and motivated Regional Branch and Casework Manager to lead the delivery of welfare and casework services across Northern Ireland. This is an opportunity to make a meaningful difference to serving personnel, veterans and their families while supporting a dedicated network of volunteers and colleagues. Reporting within our regional structure, you will provide leadership, guidance and oversight to volunteers and employees involved in casework delivery, ensuring beneficiaries receive a high-quality, safe and consistent service. You will play an important role in safeguarding assurance, governance, volunteer engagement and operational effectiveness across the region. Working closely with branch volunteers, regional colleagues and external partners, including the Northern Ireland Veterans Commissioners Office and the wider veterans community, you will help strengthen relationships, support local service delivery and represent SSAFA at meetings and events throughout Northern Ireland. You will also support the SSAFA NI President, Branch Chair and Executive Committee in delivering their objectives and maintaining effective governance. This is a varied role that combines people leadership, stakeholder engagement, service improvement and operational management. It offers the opportunity to influence how support is delivered locally while contributing to the wider aims of a respected national charity.
About the team
You will join a supportive and collaborative regional team dedicated to helping serving personnel, veterans and their families access the support they need. Working closely with branch volunteers, regional colleagues and specialist teams across SSAFA, you will play a key role in ensuring high-quality, consistent service delivery throughout Northern Ireland. The team works in partnership with volunteers, community organisations and statutory agencies to deliver effective welfare support, share expertise and respond to the evolving needs of the Armed Forces community. Together, we are committed to providing a professional, compassionate service while fostering a culture of collaboration, inclusion and continuous improvement.
About you
We are looking for a confident and inclusive leader who enjoys working with people and building strong relationships. You will have experience of managing teams, volunteers or services within a welfare, charity, community, public sector or similar environment, together with the ability to make sound decisions and balance competing priorities. You will be an excellent communicator with strong organisational skills and a collaborative approach. Experience of safeguarding, quality assurance or governance processes would be advantageous, as would knowledge of the Armed Forces community, although we welcome applicants with transferable experience from other sectors who share our commitment to supporting those in need.
About SSAFA
SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families. SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
Further information about the role
If you have any queries or would like to speak to someone about this role, please contact Debbie Swan. No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
How to apply
Click on 'Apply' now. If you need any adjustments to support you with the application process, please contact. Closing date: Midnight on 16 August 2026. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications. Interviews: TBC TPBN1_NI
Regional Branch and Casework Manager in Newtownabbey employer: SSAFA
SSAFA is an exceptional employer dedicated to making a meaningful impact in the lives of serving personnel and their families across the UK. With a strong focus on community engagement, we offer a supportive work culture that values collaboration and personal growth, providing ample opportunities for professional development and training. Join us in a role where your leadership can truly make a difference, backed by a passionate team committed to safeguarding and enhancing the well-being of our community.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Branch and Casework Manager in Newtownabbey
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by SSAFA.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like SSAFA.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at SSAFA.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at SSAFA. Apply directly through us to stand out!
We think you need these skills to ace Regional Branch and Casework Manager in Newtownabbey
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of SSAFA. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Regional Branch and Casework Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at SSAFA
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of SSAFA. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
