At a Glance
- Tasks: Provide tailored support and advice to the Armed Forces Community in Glasgow.
- Company: Join SSAFA, a trusted charity supporting veterans and their families.
- Benefits: Flexible working options, pet-friendly office, and opportunities for personal growth.
- Other info: Dynamic role with varied tasks and community engagement opportunities.
- Why this job: Make a real difference in the lives of those who have served our country.
- Qualifications: Compassionate individuals with strong communication and problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
As a Support and Wellbeing Advisor at SSAFA’s Glasgow’s Helping Heroes, you will play a key role in delivering high quality, person‑centred support to the Armed Forces Community across Glasgow and surrounding areas. You will provide advice, practical support, and casework, ensuring each beneficiary receives tailored support that meets their individual needs. You will promote inclusion, remove barriers, and improve access to services.
From triaging new enquiries to managing a varied caseload, you will be at the frontline of our work with the Armed Forces community, including their families. You will build and maintain strong working relationships through regular liaison with external partners, including Glasgow City Council, other local authorities, and GP practices. You will also support the planning and delivery of social and resilience‑building projects. Outreach is delivered through external clinics across the city to extend reach and strengthen community engagement.
A key part of the role involves securing funding to support beneficiaries with household goods, essential food and energy costs, and debt‑related support. This is a varied and rewarding role where no two days are the same. You will develop experience in multi‑agency working, safeguarding, and crisis intervention, while strengthening your skills in case management and project delivery.
If you want to build strong community links or support the Armed Forces Community, this role offers a clear opportunity to make a meaningful difference for those who have served. As a pet‑friendly service, GHH regularly supports beneficiaries who may have assistance or support animals.
The team is based in a dog friendly office at the Pearce Institute in Govan, Glasgow, with the option to work remotely one day per week after probation. GHH is a partnership between SSAFA and Glasgow City Council, delivering trusted support to serving personnel, veterans, and their families during times of need. Our approach is trauma‑informed and focused on delivering intense, holistic wraparound support. This means addressing not only housing needs but also the wider challenges that impact stability, such as mental health, financial wellbeing, and social inclusion. Every intervention is designed to reduce risk, build resilience, and empower beneficiaries to sustain long‑term housing solutions.
The GHH team works closely with key partners. These include Glasgow City Homeless Casework Teams, Citizens Advice Scotland, Veterans Housing Scotland, Erskine Veterans Village, Scottish Veterans Residences, and Defence Medical Welfare Services. You also attend stakeholder events out with office hours.
This is a rewarding role for someone who is proactive, organised, compassionate, and resilient with a clear commitment to improving outcomes for the Armed Forces Community. We welcome applicants with relevant experience or strong transferable skills and a genuine interest in working with people affected by complex trauma. You will need to be motivated, enthusiastic, and organised, with the confidence to manage your workload and make sound decisions under pressure. Integrity and a commitment to doing the right thing are essential alongside the ability to maintain boundaries and adapt your approach when challenges arise.
You will manage a varied caseload delivering holistic person‑centred support and helping beneficiaries navigate services during periods of crisis. Strong communication, emotional awareness and problem‑solving skills are essential when supporting people with urgent and complex needs. The role involves travel across the city and surrounding areas with outreach delivered from community venues and beneficiaries’ homes. You must be comfortable responding to change and uncertainty.
SSAFA, the Armed Forces charity, is a trusted source of support for the Armed Forces community in their time of need. In 2024, our dedicated teams of volunteers and employees supported more than 54,000 people through a wide range of services. This includes veterans, serving personnel (regulars and reserves), and their families, wherever and whenever they need us. SSAFA understands that behind every uniform is a person. We are here for that person and their family, offering practical, emotional, and financial support tailored to their unique circumstances.
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
Support and Wellbeing Advisor - Glasgow's Helping Heroes in London employer: SSAFA
SSAFA’s Glasgow’s Helping Heroes is an exceptional employer dedicated to making a meaningful impact in the lives of the Armed Forces community. With a supportive and inclusive work culture, employees benefit from opportunities for professional growth, a pet-friendly office environment, and the flexibility of remote work options. Join a passionate team that values diversity and empowers you to make a difference while developing your skills in a rewarding and dynamic role.
StudySmarter Expert Advice🤫
We think this is how you could land Support and Wellbeing Advisor - Glasgow's Helping Heroes in London
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to the Armed Forces community. Attend events, join relevant groups, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show up and shine! If you get the chance to attend any outreach events or community meetings, go for it. This is your opportunity to showcase your passion for supporting the Armed Forces community and to make connections that could lead to job opportunities.
✨Tip Number 3
Tailor your approach! When you’re chatting with potential employers or networking contacts, highlight your relevant experience and skills that align with the Support and Wellbeing Advisor role. Make it clear how you can contribute to their mission of delivering person-centred support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the SSAFA team and making a difference in the lives of the Armed Forces community.
We think you need these skills to ace Support and Wellbeing Advisor - Glasgow's Helping Heroes in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Support and Wellbeing Advisor. Use keywords from the job description to show that you understand what we're looking for.
Show Your Passion:Let your enthusiasm for supporting the Armed Forces Community shine through in your application. Share any relevant experiences or motivations that drive you to make a difference in this field.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us see your strengths quickly!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure it reaches us and allows you to easily track your application status. Plus, it shows you're keen to join our team!
How to prepare for a job interview at SSAFA
✨Know Your Stuff
Before the interview, make sure you understand SSAFA’s mission and the specific role of a Support and Wellbeing Advisor. Familiarise yourself with the challenges faced by the Armed Forces community and think about how your skills can help address these issues.
✨Show Your Compassion
This role is all about supporting people through tough times, so be ready to share examples of how you've demonstrated compassion and resilience in previous roles. Highlight any experience you have in crisis intervention or working with vulnerable groups.
✨Build Connections
Since the job involves liaising with various external partners, think about how you can showcase your relationship-building skills. Prepare to discuss any past experiences where you successfully collaborated with other organisations or stakeholders.
✨Be Ready for Scenarios
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle different situations, such as managing a complex case or responding to an urgent need. Show that you can think on your feet and adapt your approach as needed.
