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- Tasks: Support armed forces members by assessing needs and coordinating casework with volunteers.
- Company: Join SSAFA, a leading charity dedicated to helping the armed forces community.
- Benefits: Home-based role with excellent training, flexible working, and a supportive team environment.
- Why this job: Make a real difference in people's lives while developing your skills in a meaningful role.
- Qualifications: Experience in welfare advice, customer service, and managing sensitive information.
- Other info: Remote team with strong bonds and opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
About the role
Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers. You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensuring that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients. To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.
Whilst the post is homebased, to be eligible for this role you are required to live in the South West region in Cornwall, Devon, Dorset, Wiltshire, Gloucestershire or Somerset. There will be occasional travel around the South West Region, and you will be required to travel for quarterly face to face team meetings.
About the team
The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the South West, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a larger team of 10, which includes two Regional Casework Managers and a Regional Operations Manager.
About you
To carry out this role successfully you will have a track record of providing welfare advice in key areas such as housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.
It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the South West would be valuable.
Regional Casework Coordinator - South West - Bristol, UK · Devon, UK · Cornwall, UK · Somerset, UK · Dorset, UK · Wiltshire, UK · Gloucestershire, UK in London employer: SSAFA
Contact Detail:
SSAFA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Casework Coordinator - South West - Bristol, UK · Devon, UK · Cornwall, UK · Somerset, UK · Dorset, UK · Wiltshire, UK · Gloucestershire, UK in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to SSAFA or similar organisations. Attend local events or online webinars to make connections and learn more about the role.
✨Tip Number 2
Prepare for interviews by practising common questions related to casework and welfare advice. Think about your past experiences and how they relate to the job. We want you to shine!
✨Tip Number 3
Show your passion for supporting the armed forces community. Share personal stories or experiences that highlight your commitment to helping others. This will resonate with the interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Regional Casework Coordinator - South West - Bristol, UK · Devon, UK · Cornwall, UK · Somerset, UK · Dorset, UK · Wiltshire, UK · Gloucestershire, UK in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Regional Casework Coordinator role. Highlight your experience in welfare advice and customer service, as these are key to what we’re looking for!
Showcase Your Skills: Don’t forget to mention your proficiency with Microsoft Office and any relevant experience you have with sensitive information. We want to see how you can manage your workload effectively, so give us examples!
Be Personable: Since this role involves supporting individuals in distress, it’s important to convey your empathy and understanding in your application. Let us know how you’ve handled sensitive situations in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at SSAFA
✨Know Your Stuff
Make sure you brush up on your knowledge of welfare advice, especially in areas like housing benefits and disability issues. Familiarise yourself with SSAFA's mission and values, as well as the specific challenges faced by the armed forces community. This will show that you're genuinely interested and prepared.
✨Showcase Your Empathy
As a Regional Casework Coordinator, you'll be dealing with individuals who may be distressed. Practice how you can convey empathy and understanding during the interview. Think of examples from your past experiences where you've successfully supported someone in a vulnerable situation.
✨Demonstrate Team Spirit
Since the role involves working closely with volunteers and a remote team, highlight your teamwork skills. Share instances where you've collaborated effectively, especially in a remote setting. This will reassure them that you can maintain strong working relationships even from a distance.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about how you would handle complex cases or manage your workload with minimal supervision. Practising these scenarios will help you articulate your thought process clearly during the interview.
