Dynamics CRM Business Partner

We are seeking a highly motivated and driven individual who can help own and manage SSAFA’s Dynamics 365 cloud instances used by our social work, safeguarding and mentoring areas of the business to manage their data workflows. This will involve the full end-to-end cycle including the understanding of development briefs, translating briefs into functional requirements, turning functional requirements into Dynamics 365 customisations, assisting with and monitoring of user testing, documentation, rollout and day-to-day support/administration.  About you To carry out this role successfully you will have extensive, multi-year experience with Dynamics 365 and relevant third-party integrations. You will most likely have recommended and implemented tools from PowerObjects, North52, DocuSign and MSCRM-ADDONS in order to create incredibly automated solutions for use in a business system. The ability to analyse business processes and understand them aligned to the legislation surrounding social work will be key to the role. You will need to champion and promote positive change through the evolution of Dynamics 365 – speaking the language of the business rather than the language of Dynamics. You’ll also be fully versed in Power Automate so that existing workflows, actions and logic can be migrated seamlessly. SSAFA is an employer that values the diversity of its workforce and welcomes applications from all sections of the community. About SSAFA SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. SSAFA, is a trusted source of support for the Armed Forces community in their time of need; last year our trained teams of volunteers and employees helped more than 53,000 people in need, including veterans, serving personnel (regulars and reserves) and their families. SSAFA understands that behind every uniform is a person. We are here for that person and their family – any time they need us, in any way they need us, for as long as they need us. Diversity and Inclusion at SSAFA SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve. No agencies please.   Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.   Closing date:  Midnight on 31 January 2025. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.  Interviews:  TBC