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- Tasks: Lead housing support for veterans, ensuring quality and person-centred care.
- Company: Join SSAFA’s Glasgow’s Helping Heroes, a trusted community support organisation.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic role with citywide travel and outreach work, supporting a vital cause.
- Why this job: Make a real difference in the lives of veterans facing homelessness.
- Qualifications: Experience in housing advice and a CIH Level 2 or 3 qualification required.
The predicted salary is between 30000 - 40000 ÂŁ per year.
The Senior Housing Advisor at SSAFA’s Glasgow’s Helping Heroes (GHH) leads the delivery of high‑quality, person‑centred housing and homelessness support for members of the Armed Forces community at risk of homelessness. The postholder provides professional oversight of housing advice, casework and tenancy sustainment, setting clear standards for inclusive practice and addressing barriers to housing.
The role involves supporting triage, allocating and monitoring caseloads, guiding staff on complex and high‑risk cases, and focusing on quality assurance, escalation, problem‑solving and service development. They oversee the use of rent deposit, first‑month rent and emergency accommodation funding, ensuring fair and transparent decision‑making and contributing to tenancy sustainment outcomes, service planning and reporting.
The position combines leadership with operational oversight, supports staff development, safeguarding and data quality while playing a key role in preventing homelessness and supporting veterans to secure and sustain safe housing. It is a community‑based role involving citywide travel, outreach work and home visits, requiring flexibility to respond to urgent or changing needs. GHH regularly supports beneficiaries who may have assistance or support animals.
GHH is based at the Pearce Institute in Govan and works in partnership with SSAFA and Glasgow City Council to provide trusted support to serving personnel, veterans, and their families. The trauma‑informed, holistic approach helps beneficiaries build resilience and sustain long‑term housing solutions. We operate a gateway model, giving the Armed Forces community a single point of contact for housing, financial, employability and wider support. The postholder will work closely with local and national partners including Citizens Advice Scotland, Veterans Housing Scotland, Erskine, Scottish Veterans Residences, Defence Medical Welfare Services, Homeless Casework Teams and Homeless Network Scotland, and may attend stakeholder events outside standard office hours.
Proactive, organised, compassionate with resilience and judgement for a demanding, community‑focused role. Commitment to improving outcomes for the Armed Forces community and a strong sense of integrity are essential. Confidence in managing your own workload while supporting and overseeing others, creating a safe, supportive and accountable environment. Ability to adapt to risk, urgency and complexity, confidently managing high‑risk situations and supporting sound decision‑making. Maintenance of high standards in safeguarding, data quality and professional boundaries is required. Manage a varied caseload and deliver person‑centred support with local authorities, landlords and partner agencies. Strong communication, problem‑solving and organisational skills are essential. CIH Level 2 or 3 qualification is essential, with experience in delivering housing advice, homelessness prevention and/or tenancy sustainment support.
SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We encourage applications from all genders, races, religions, ages, sexual orientations, parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
Senior Housing and Homelessness Advisor - Glasgow's Helping Heroes employer: SSAFA the Armed Forces charity
Contact Detail:
SSAFA the Armed Forces charity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Housing and Homelessness Advisor - Glasgow's Helping Heroes
✨Tip Number 1
Network like a pro! Get out there and connect with people in the housing and homelessness sector. Attend local events, join relevant groups on social media, and don’t be shy about reaching out to professionals for a chat. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion! When you get the chance to meet potential employers or colleagues, make sure to express your commitment to supporting the Armed Forces community. Share your experiences and how they align with the mission of Glasgow’s Helping Heroes. Authenticity goes a long way!
✨Tip Number 3
Prepare for interviews by researching the organisation and its partners. Understand their approach to housing support and be ready to discuss how you can contribute to their goals. Tailor your answers to reflect the values and needs of the team – it shows you’re genuinely interested!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at Glasgow’s Helping Heroes. Let’s make a difference together!
We think you need these skills to ace Senior Housing and Homelessness Advisor - Glasgow's Helping Heroes
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in housing advice and support for the Armed Forces community. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Compassion: This role is all about supporting those in need, so let your empathy shine through in your application. Share examples of how you've made a difference in people's lives, especially in high-risk situations. We love to see that human touch!
Highlight Your Organisational Skills: As a Senior Housing Advisor, you'll be managing a varied caseload. Make sure to mention your organisational skills and any tools or methods you use to keep everything on track. We’re looking for someone who can juggle multiple tasks with ease!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the info you need about the role and our team there!
How to prepare for a job interview at SSAFA the Armed Forces charity
✨Know Your Stuff
Make sure you’re well-versed in the specifics of housing and homelessness support, especially as it relates to the Armed Forces community. Brush up on relevant legislation, best practices, and the organisations you'll be working with, like SSAFA and local councils.
✨Showcase Your Compassion
This role is all about supporting vulnerable individuals, so be ready to share examples of how you've demonstrated compassion and resilience in past roles. Think of specific situations where you made a difference in someone's life, particularly in high-risk scenarios.
✨Demonstrate Leadership Skills
As a Senior Housing Advisor, you’ll need to lead and guide others. Prepare to discuss your leadership style and provide examples of how you’ve successfully managed teams or complex cases. Highlight your ability to create a supportive environment while maintaining high standards.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations related to housing advice and case management. Practice responding to scenarios involving urgent needs or complex cases, showcasing your problem-solving skills and decision-making process.