Regional Mentoring Manager - North Region

This is an excellent opportunity to join a small, dedicated team delivering a specialist service to service leavers and their families. We are looking for an enthusiastic and passionate Mentor Manager to join our mentoring service, supporting both SSAFA beneficiaries and our network of volunteer mentors.

In this role, you will act as the operational point of contact for your area of responsibility, managing and recording the work of volunteer mentors. You will conduct specialist needs assessments for potential beneficiaries and monitor, support, and review mentoring relationships through regular engagement with volunteers. You will also brief, present to, and coordinate the involvement of key stakeholders across your area of responsibility.

This is a home‑based position requiring extensive travel throughout the North Region of England, with an expectation to attend Catterick on a weekly basis.

You will be joining a small, well‑established, and dedicated team covering the whole of the UK. With regular team meetings and a range of communication channels, you will receive ongoing support, training, and mentoring. Although we operate remotely, we are a closely connected team whose collaboration, commitment, and shared purpose drive our success.

We are seeking an exceptional candidate who thrives on challenge—someone determined, highly motivated, and able to build strong relationships and a positive reputation across the region while working from home. You will be confident communicating with a wide range of stakeholders and comfortable balancing teamwork with the ability to work independently under your own initiative.

Ideally, you will have experience managing a large geographic area, along with excellent communication and IT skills, including strong proficiency in MS Office 365 and database systems. Experience in volunteer management, with a willingness to learn and a genuine passion for making a difference are essential. An understanding of the Armed Forces and ex‑Forces community would be beneficial, but it is not a requirement.

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 54,000 people, including veterans, serving personnel (regulars and reserves) and their families. SSAFA understands that behind every uniform is a person. And we are here for that person and their family, anytime they need us and in any way they need us.

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

If you have any queries or would like to speak to someone about this role, please contact Clare Bain on 07384 458 983 for an informal discussion. No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

Click on 'Start your application' now. If you need any adjustments to support you with the application process, please contact recruitment@ssafa.org.uk. Closing date Midnight on 03 March 2026. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications. Interviews TBC.