At a Glance
- Tasks: Provide tailored support to the Armed Forces Community and manage a varied caseload.
- Company: Join SSAFA’s Glasgow’s Helping Heroes, a trusted charity for the Armed Forces community.
- Benefits: Enjoy a dog-friendly office, remote work options, and opportunities for personal growth.
- Other info: Dynamic role with outreach across Glasgow and a focus on community engagement.
- Why this job: Make a meaningful difference in the lives of those who have served our country.
- Qualifications: Looking for proactive, compassionate individuals with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
As a Support and Wellbeing Advisor at SSAFA’s Glasgow’s Helping Heroes, you will play a key role in delivering high quality, person‑centred support to the Armed Forces Community across Glasgow and surrounding areas. You will provide advice, practical support and casework, ensuring each beneficiary receives tailored support that meets their individual needs. You will promote inclusion, remove barriers and improve access to services.
From triaging new enquiries to managing a varied caseload, you will be at the frontline of our work with the Armed Forces community, including their families. You will build and maintain strong working relationships through regular liaison with external partners, including Glasgow City Council, other local authorities, and GP practices. You will also support the planning and delivery of social and resilience‑building projects. Outreach is delivered through external clinics across the city to extend reach and strengthen community engagement.
A key part of the role involves securing funding to support beneficiaries with household goods, essential food and energy costs, and debt‑related support. This is a varied and rewarding role where no two days are the same. You will develop experience in multi‑agency working, safeguarding, and crisis intervention, while strengthening your skills in case management and project delivery. If you want to build strong community links or support the Armed Forces Community, this role offers a clear opportunity to make a meaningful difference for those who have served.
The team is based in a dog‑friendly office at the Pearce Institute in Govan, Glasgow, with the option to work remotely one day per week after probation. GHH is a partnership between SSAFA and Glasgow City Council, delivering trusted support to serving personnel, veterans, and their families during times of need.
Our approach is trauma‑informed and focused on delivering intense, holistic wrap‑around support. This means addressing not only housing needs but also the wider challenges that impact stability, such as mental health, financial wellbeing, and social inclusion. Every intervention is designed to reduce risk, build resilience and empower beneficiaries to sustain long‑term housing solutions.
The GHH team works closely with key partners. These include Glasgow City Homeless Casework Teams, Citizens Advice Scotland, Veterans Housing Scotland, Erskine Veterans Village, Scottish Veterans Residences, and Defence Medical Welfare Services. You also attend stakeholder events out with office hours.
This role is for someone proactive, organised, compassionate and resilient with a clear commitment to improving outcomes for the Armed Forces Community. We welcome applicants with relevant experience or strong transferable skills and a genuine interest in working with people affected by complex trauma.
You will need to be motivated, enthusiastic and organised with the confidence to manage your workload and make sound decisions under pressure. Integrity and a commitment to doing the right thing are essential alongside the ability to maintain boundaries and adapt your approach when challenges arise.
You will manage a varied caseload delivering holistic person‑centred support and helping beneficiaries navigate services during periods of crisis. Strong communication, emotional awareness and problem‑solving skills are essential when supporting people with urgent and complex needs. The role involves travel across the city and surrounding areas with outreach delivered from community venues and beneficiaries’ homes. You must be comfortable responding to change and uncertainty.
SSAFA, the Armed Forces charity, is a trusted source of support for the Armed Forces community in their time of need. In 2024, our dedicated teams of volunteers and employees supported more than 54,000 people through a wide range of services. This includes veterans, serving personnel (regulars and reserves), and their families, wherever and whenever they need us.
SSAFA understands that behind every uniform is a person. We are here for that person and their family, offering practical, emotional, and financial support tailored to their unique circumstances.
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
Support and Wellbeing Advisor - Glasgow's Helping Heroes employer: SSAFA the Armed Forces charity
SSAFA’s Glasgow’s Helping Heroes is an exceptional employer dedicated to making a meaningful impact in the lives of the Armed Forces community. With a supportive and inclusive work culture, employees benefit from a dog-friendly office environment, opportunities for remote work, and a strong focus on personal and professional growth through diverse training and multi-agency collaboration. Join us in a role that not only offers rewarding challenges but also empowers you to make a real difference in your community.
Contact Details:
SSAFA the Armed Forces charity Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Support and Wellbeing Advisor - Glasgow's Helping Heroes
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to the Armed Forces community. Attend events, join relevant groups, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion! When you get the chance to chat with potential employers, make sure to express your genuine interest in supporting the Armed Forces community. Share personal stories or experiences that highlight your commitment to making a difference.
✨Tip Number 3
Prepare for interviews by researching the organisation and its values. Understand their approach to trauma-informed care and community support. This will help you tailor your responses and demonstrate that you’re not just looking for any job, but the right fit for you and them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at SSAFA and making a real impact in the lives of those who’ve served.
We think you need these skills to ace Support and Wellbeing Advisor - Glasgow's Helping Heroes
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Support and Wellbeing Advisor. Use keywords from the job description to show that you understand what we're looking for.
Show Your Passion:Let us know why you're excited about working with the Armed Forces Community. Share any personal stories or experiences that demonstrate your commitment to making a difference in their lives.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us see your strengths quickly!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at SSAFA the Armed Forces charity
✨Know Your Stuff
Before the interview, make sure you understand SSAFA’s mission and values, especially how they relate to supporting the Armed Forces Community. Familiarise yourself with their approach to trauma-informed care and the specific services they offer. This will show your genuine interest and commitment to the role.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your organisational skills, compassion, and ability to manage a varied caseload. Think about times when you've successfully navigated complex situations or provided support to individuals in crisis. Be ready to discuss these in detail.
✨Build Rapport
Since this role involves strong communication and relationship-building, practice how you can connect with the interviewers. Use active listening techniques and engage with their questions thoughtfully. Demonstrating emotional awareness and empathy during the conversation will set you apart.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, outreach projects, and how success is measured in this role. This not only shows your enthusiasm but also helps you gauge if the position aligns with your values and career goals. It’s a two-way street!
