At a Glance
- Tasks: Lead housing support for veterans, ensuring quality and person-centred care.
- Company: Join SSAFA’s Glasgow’s Helping Heroes, a trusted community support organisation.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic role with citywide travel and outreach work.
- Why this job: Make a real difference in the lives of veterans facing homelessness.
- Qualifications: Experience in housing advice and a CIH Level 2 or 3 qualification required.
The predicted salary is between 30000 - 40000 £ per year.
About The Role
The Senior Housing Advisor at SSAFA’s Glasgow’s Helping Heroes (GHH) leads the delivery of high‑quality, person‑centred housing and homelessness support for members of the Armed Forces community at risk of homelessness. The postholder provides professional oversight of housing advice, casework and tenancy sustainment, setting clear standards for inclusive practice and addressing barriers to housing. The role involves supporting triage, allocating and monitoring caseloads, guiding staff on complex and high‑risk cases, and focusing on quality assurance, escalation, problem‑solving and service development. They oversee the use of rent deposit, first‑month rent and emergency accommodation funding, ensuring fair and transparent decision‑making and contributing to tenancy sustainment outcomes, service planning and reporting. The position combines leadership with operational oversight, supports staff development, safeguarding and data quality while playing a key role in preventing homelessness and supporting veterans to secure and sustain safe housing. It is a community‑based role involving citywide travel, outreach work and home visits, requiring flexibility to respond to urgent or changing needs. GHH regularly supports beneficiaries who may have assistance or support animals.
About The Team
GHH is based at the Pearce Institute in Govan and works in partnership with SSAFA and Glasgow City Council to provide trusted support to serving personnel, veterans, and their families. The trauma‑informed, holistic approach helps beneficiaries build resilience and sustain long‑term housing solutions. We operate a gateway model, giving the Armed Forces community a single point of contact for housing, financial, employability and wider support. The postholder will work closely with local and national partners including Citizens Advice Scotland, Veterans Housing Scotland, Erskine, Scottish Veterans Residences, Defence Medical Welfare Services, Homeless Casework Teams and Homeless Network Scotland, and may attend stakeholder events outside standard office hours.
About You
Proactive, organised, compassionate with resilience and judgement for a demanding, community‑focused role. Commitment to improving outcomes for the Armed Forces community and a strong sense of integrity are essential. Confidence in managing your own workload while supporting and overseeing others, creating a safe, supportive and accountable environment. Ability to adapt to risk, urgency and complexity, confidently managing high‑risk situations and supporting sound decision‑making. Maintenance of high standards in safeguarding, data quality and professional boundaries is required. Manage a varied caseload and deliver person‑centred support with local authorities, landlords and partner agencies. Strong communication, problem‑solving and organisational skills are essential. CIH Level 2 or 3 qualification is essential, with experience in delivering housing advice, homelessness prevention and/or tenancy sustainment support.
Equal Opportunity
SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We encourage applications from all genders, races, religions, ages, sexual orientations, parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. SSAFA uses the Disclosure & Barring Service to safeguard those we serve.
Senior Housing and Homelessness Advisor - Glasgow's Helping Heroes employer: SSAFA the Armed Forces charity
SSAFA’s Glasgow’s Helping Heroes is an exceptional employer dedicated to supporting the Armed Forces community, offering a compassionate and inclusive work culture that prioritises employee development and well-being. Located in the vibrant Pearce Institute in Govan, employees benefit from a collaborative environment that fosters professional growth through partnerships with local and national organisations, ensuring meaningful contributions to homelessness prevention and housing support. With a commitment to diversity and a focus on high-quality service delivery, SSAFA provides a rewarding opportunity for those passionate about making a difference in the lives of veterans and their families.
Contact Details:
SSAFA the Armed Forces charity Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Housing and Homelessness Advisor - Glasgow's Helping Heroes
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and homelessness sector, especially those who work with veterans. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in housing advice and tenancy sustainment. This will give potential employers a clear picture of what you bring to the table.
✨Tip Number 3
Be proactive! Attend local events or workshops related to housing and homelessness. Not only will you learn more, but you’ll also meet people who might just know about job opportunities at GHH or similar organisations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the GHH team and making a difference.
We think you need these skills to ace Senior Housing and Homelessness Advisor - Glasgow's Helping Heroes
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Senior Housing Advisor. We want to see how you can bring your unique perspective to support the Armed Forces community.
Showcase Your Compassion:This role is all about supporting vulnerable individuals, so let your empathy shine through in your written application. Share examples of how you've made a difference in people's lives, especially in housing or homelessness contexts.
Be Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity with Glasgow’s Helping Heroes.
How to prepare for a job interview at SSAFA the Armed Forces charity
✨Know Your Stuff
Make sure you’re well-versed in the specifics of housing and homelessness support, especially as it relates to the Armed Forces community. Brush up on relevant legislation, best practices, and the key challenges faced by veterans in securing housing.
✨Showcase Your Compassion
This role is all about supporting vulnerable individuals, so be ready to share examples of how you've demonstrated compassion and resilience in past roles. Highlight your experience in managing high-risk situations and how you’ve made a positive impact on someone's life.
✨Demonstrate Leadership Skills
As a Senior Housing Advisor, you’ll need to lead and support others. Prepare to discuss your leadership style and provide examples of how you’ve guided teams through complex cases or developed staff. Show that you can create a safe and accountable environment.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your problem-solving skills and decision-making abilities. Think about potential challenges you might encounter in this role and how you would address them, particularly in high-pressure situations.
