2nd Line Support Engineer Location: Milton Keynes Salary: £30,000 to £36,000 per annum Hybrid, 3 days onsite and 2 days working from home Skils: Cloud, IT support, MS365, Azure, 2nd line, SLA, Windows, Server, Exchange, Mobile Support, Desktop, servicedesk, hardware, software, Installations etc We are looking for an experienced 2nd Line Support Engineer to join an established IT support team in Milton Keynes. You will provide technical support across hardware, software and networking, helping users resolve technical issues while delivering excellent customer service. This is an excellent opportunity for someone with existing 2nd line support experience who wants to develop their technical skills, take ownership of support issues and progress their career through further training and professional certifications. Key Responsibilities • Provide 2nd line technical support across hardware, software and networking. • Take ownership of support tickets from initial investigation through to resolution. • Troubleshoot technical issues and guide users through effective solutions. • Manage tickets in line with agreed Service Level Agreements (SLAs). • Assist with hardware and software installations and configurations. • Provide technical guidance and user training where required. • Work collaboratively with colleagues to resolve complex technical issues. • Develop technical expertise through hands on experience and professional training. Skills and Experience • Previous experience in a 2nd Line Support Engineer or similar IT support role. • Experience providing customer facing technical support. • Good working knowledge of Microsoft technologies, including Windows Server, Exchange and Microsoft 365. • Experience supporting PCs, servers and mobile devices. • Strong troubleshooting and problem solving skills. • Excellent communication and customer service abilities. Experience working within a Managed Service Provider (MSP) or similar IT support environment would be advantageous but is not essential. What's on Offer? • Salary of £30,000 to £36,000, depending on experience. • Hybrid working, with 3 days onsite and 2 days working from home. • Opportunities for professional development and career progression. • Support towards industry recognised certifications. If you are an experienced 2nd Line Support Engineer looking for your next opportunity in Milton Keynes, apply today to find out more
2nd line Engineer in Milton Keynes employer: SSA Digital Recruitment
Join one of Bedford's leading software companies as an IT Support Specialist, where you'll not only provide essential 1st and 2nd line support but also engage in exciting projects that enhance the business. With a hybrid working model, excellent benefits, and a focus on employee growth through exposure to modern technologies and collaborative teamwork, this role offers a unique opportunity to develop your skills in a supportive environment. If you're passionate about IT and eager to make a real impact, this is the perfect place for you.
