At a Glance
- Tasks: Lead HALO ITSM configuration, gather requirements, and design effective service solutions.
- Company: Join a leading organisation transforming IT Service Management.
- Benefits: Earn £500 per day, fully remote work, and flexible contract length.
- Other info: Opportunity for career growth in a dynamic, collaborative environment.
- Why this job: Make a real impact on service improvements across multiple departments.
- Qualifications: Strong HALO ITSM experience and excellent stakeholder management skills.
The predicted salary is between 56250 - 68750 £ per year.
A leading organisation undergoing a significant IT Service Management transformation is seeking an experienced HALO ITSM Configuration Specialist to join their programme team on an initial 6 month contract. This is a fully remote opportunity for a HALO expert who can engage with stakeholders, gather requirements, design solutions and configure services within HALO ITSM. You will play a key role in delivering service improvements across multiple business departments.
The Role
As the HALO ITSM Configuration Specialist, you will be the go to expert for assigned departments, working closely with stakeholders to understand requirements and translate them into effective service designs within HALO. You will lead workshops, configure workflows and service catalogues, support testing activities and drive successful delivery through to go live.
Key Responsibilities
- Gather and analyse business requirements through stakeholder engagement and discovery workshops
- Design and configure ITSM services within HALO
- Build workflows, forms, approval processes, automations and SLAs
- Configure and support integrations with other business systems
- Produce documentation and process maps
- Coordinate User Acceptance Testing and support issue resolution
- Support deployment and go live activities
- Work collaboratively with business and technical teams to ensure successful delivery
Essential Experience
- Strong hands on experience configuring and administering HALO ITSM
- Proven experience delivering ITSM implementations or service transformation projects
- Strong understanding of Incident, Request, Change and Problem Management processes
- Experience configuring workflows, service catalogues, forms, approvals and SLAs
- Excellent stakeholder management and communication skills
- Ability to translate business requirements into practical technical solutions
- Experience supporting UAT and production releases
Desirable Skills
- ITIL certification
- Experience delivering enterprise scale ITSM programmes
- Experience with system integrations and automation
- Previous experience working within complex multi department environments
Eligibility: Applicants must be based in the UK and have the right to work in the UK.
If you have strong HALO ITSM configuration experience and are looking for your next contract opportunity, we would love to hear from you. Please submit your CV for immediate consideration.
HALO ITSM Configuration Specialist employer: SSA Digital Recruitment
Join one of Bedford's leading software companies as an IT Support Specialist, where you'll not only provide essential 1st and 2nd line support but also engage in exciting projects that enhance the business. With a hybrid working model, excellent benefits, and a focus on employee growth through exposure to modern technologies and collaborative teamwork, this role offers a unique opportunity to develop your skills in a supportive environment. If you're passionate about IT and eager to make a real impact, this is the perfect place for you.
StudySmarter Expert Advice🤫
We think this is how you could land HALO ITSM Configuration Specialist
✨Get Involved in Tech Meetups
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When you spot an opening at SSA Digital Recruitment that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace HALO ITSM Configuration Specialist
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at SSA Digital Recruitment, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at SSA Digital Recruitment can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at SSA Digital Recruitment will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at SSA Digital Recruitment
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at SSA Digital Recruitment. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at SSA Digital Recruitment.
