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- Tasks: Lead the design and delivery of HALO ITSM services across multiple departments.
- Company: Join a dynamic team focused on operational change and service optimisation.
- Benefits: Remote/hybrid work, competitive pay, and opportunities for professional growth.
- Other info: Be part of a major rollout programme with over 80 new services.
- Why this job: Make a real impact by shaping workflows that enhance efficiency and service delivery.
- Qualifications: Hands-on HALO ITSM experience and strong stakeholder engagement skills.
The predicted salary is between 50000 - 70000 £ per year.
We are looking for an experienced HALO ITSM Configuration Specialist to take ownership of end-to-end service design and delivery across multiple business departments. This is not a support role; this is a hands-on, high-impact position where you will shape, build and optimise workflows that drive real operational change. You will be responsible for translating business needs into fully configured, scalable HALO services, owning the lifecycle from discovery through to deployment.
This is a true end-to-end delivery role combining business analysis, stakeholder engagement and deep HALO configuration expertise. You will work directly with department heads to design and build services from the ground up, creating structured workflows that improve efficiency, visibility and service delivery across the organisation. There is no separate BA or development team; you own the process.
What You’ll Be Doing:
- Leading requirements workshops and discovery sessions with stakeholders
- Designing and building HALO services from scratch, including:
- Ticket types
- Complex workflows
- SLA structures
- Custom fields and portal forms
Programme Overview:
You’ll be part of a major rollout programme delivering:
- 80+ new services across multiple departments
- 100+ enhancements to existing workflows
- A mix of simple request flows through to highly complex, multi-stage workflows with integrations
This is a high-volume, workflow-heavy environment, ideal for someone who thrives on building structured, scalable service models.
What We’re Looking For:
Essential Experience:
- Strong, hands-on experience with HALO ITSM configuration
- Proven track record building workflows, approval chains and service structures
- Ability to translate business requirements into practical, efficient workflows
- Experience running stakeholder workshops and discovery sessions
- Strong understanding of workflow logic, routing, and automation design
- Experience coordinating UAT across multiple teams
- Ability to work independently and take full ownership of delivery
- Experience onboarding departments onto an ITSM platform
Highly Desirable:
- Experience with API integrations within HALO (REST, webhooks, Azure DevOps, SharePoint)
- ITIL understanding or certification
- Experience working in multi-department ITSM transformation programmes
If you are a HALO specialist who thrives on building workflows and delivering end-to-end service design, we want to hear from you. Please submit your CV along with a brief summary of your HALO experience and the types of workflows/services you’ve built.
Halo Consultant / ITSM Automation Specialist employer: SSA Digital Recruitment
Contact Detail:
SSA Digital Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Halo Consultant / ITSM Automation Specialist
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work with HALO ITSM. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies of your previous HALO configurations and workflows. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to HALO ITSM and workflow design. Be ready to discuss specific examples of how you've improved service delivery in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from passionate HALO specialists like you!
We think you need these skills to ace Halo Consultant / ITSM Automation Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on experience with HALO ITSM configuration. We want to see how you've built workflows and approval chains, so don’t hold back on the details!
Craft a Compelling Summary: When you send us your application, include a brief summary of your HALO experience. This is your chance to shine, so let us know about the types of workflows and services you've built that align with our needs.
Showcase Your Stakeholder Engagement Skills: Since this role involves leading workshops and discovery sessions, make sure to mention any relevant experiences. We love seeing how you’ve engaged with stakeholders to gather requirements and drive service design.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at SSA Digital Recruitment
✨Know Your HALO Inside Out
Make sure you brush up on your HALO ITSM configuration skills before the interview. Be ready to discuss specific workflows you've built and how they improved service delivery. This role is all about hands-on experience, so be prepared to showcase your expertise.
✨Engage with Stakeholders
Since this position involves leading requirements workshops, think about how you can demonstrate your stakeholder engagement skills. Prepare examples of past experiences where you successfully gathered requirements and translated them into effective workflows.
✨Showcase Your Problem-Solving Skills
This role requires a knack for creating structured workflows that drive operational change. Be ready to discuss challenges you've faced in previous projects and how you overcame them. Highlight your ability to think critically and adapt solutions to meet business needs.
✨Prepare for UAT Discussions
As you'll be managing UAT cycles, it's crucial to show your understanding of this process. Think of examples where you coordinated UAT across teams and how you handled feedback. This will demonstrate your ability to take ownership of the delivery process.