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- Tasks: Design and optimise workflows for HaloPSA / HaloITSM across various business functions.
- Company: Join a key client in a transformative internal programme.
- Benefits: Competitive daily rate, hybrid working model, and impactful project experience.
- Other info: Opportunity for real ownership and collaboration with diverse teams.
- Why this job: Play a crucial role in enhancing operational efficiency and workflow automation.
- Qualifications: Strong Business Analysis skills and experience with ITSM/PSA platforms required.
We are currently supporting a key client in securing 2x experienced Halo Consultants / ITSM Automation Specialists to support a major internal transformation programme centred around the rollout and optimisation of HaloPSA / HaloITSM. This is a contract opportunity paying £400–£450 per day (Outside IR35), offering a hybrid working model with approximately 2 days per month (or as required) onsite in Bedford.
This programme will focus on onboarding multiple business functions including HR, Finance, and Marketing into Halo, meaning candidates will play a critical role in designing, building, and optimising end-to-end workflows that support a wide range of business processes. You will work closely with stakeholders across these departments to understand requirements, map processes, and translate them into scalable, automated workflows within the platform.
To be successful in this role, candidates must bring strong Business Analysis experience, with the ability to gather and document requirements, map current vs future state processes, and drive structured delivery. You will also need excellent stakeholder engagement skills, as you will be working with both technical and non-technical teams to shape solutions and ensure adoption.
From a technical standpoint, experience in workflow configuration, automation design, and system integration is essential, particularly within Halo or similar ITSM/PSA platforms. Exposure to APIs, integrations, and cross-system data flows will be highly beneficial given the nature of the rollout across multiple business units.
This is an excellent opportunity to join a high-impact programme where you will have real ownership over workflow design and automation strategy, helping to embed Halo across the organisation and improve operational efficiency at scale.
Halo Consultant / ITSM Automation Specialist in Bedford employer: SSA Digital Recruitment
Contact Detail:
SSA Digital Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Halo Consultant / ITSM Automation Specialist in Bedford
✨Tip Number 1
Network like a pro! Reach out to your connections in the ITSM space and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get your online presence sorted! Make sure your LinkedIn profile is up-to-date and showcases your skills in Halo and ITSM automation. Join relevant groups and engage with posts to get noticed by potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions related to business analysis and stakeholder engagement. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! We have loads of exciting roles that could be perfect for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Halo Consultant / ITSM Automation Specialist in Bedford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Halo Consultant role. Highlight your experience with ITSM and automation, and don’t forget to showcase any relevant projects you've worked on that align with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific skills like stakeholder engagement and workflow optimisation that are key to the position.
Showcase Your Technical Skills: Since this role requires strong technical knowledge, be sure to include any experience you have with Halo, APIs, and system integrations. This will help us see how you can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at SSA Digital Recruitment
✨Know Your Halo Inside Out
Make sure you’re well-versed in HaloPSA and HaloITSM. Familiarise yourself with its features, especially around workflow configuration and automation design. Being able to discuss specific examples of how you've used these tools in past roles will show your expertise.
✨Master the Art of Stakeholder Engagement
Since you'll be working closely with various departments like HR, Finance, and Marketing, practice articulating how you’ve successfully engaged stakeholders in previous projects. Prepare examples that highlight your ability to gather requirements and translate them into actionable workflows.
✨Showcase Your Business Analysis Skills
Brush up on your business analysis techniques. Be ready to discuss how you’ve mapped current vs future state processes and driven structured delivery in past roles. This will demonstrate your capability to contribute effectively to the transformation programme.
✨Prepare for Technical Questions
Expect questions about system integration, APIs, and cross-system data flows. Review your technical knowledge and be prepared to explain how you’ve tackled similar challenges in previous positions. This will help you stand out as a candidate who can bridge the gap between technical and non-technical teams.