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- Tasks: Support deployment and integration of cutting-edge lawful intelligence solutions.
- Company: Join SS8 Networks, a leader in Lawful and Location Intelligence.
- Benefits: Hybrid work model, competitive salary, and opportunities for travel.
- Why this job: Make a real impact in law enforcement and emergency services.
- Qualifications: Basic networking knowledge and a passion for technology.
- Other info: Inclusive workplace with excellent career growth potential.
The predicted salary is between 30000 - 42000 £ per year.
As a Junior Services Engineer, you will support the successful deployment and integration of SS8’s solutions at customer sites. Working closely with senior engineers, project managers, and customers, you will assist in installing, configuring, and testing high-availability systems across a range of environments, including telecom networks, datacenters, and cloud platforms. The successful candidate will be required to work onsite in the Farnborough (Hampshire) office 3 days per week and have a valid UK driving license, as this role will involve ad hoc travel to customer sites. The role will require occasional domestic and international travel (up to 25%).
Responsibilities
- Assist in the installation and configuration of SS8 lawful intelligence and analytics solutions.
- Participate in system integrations involving telecom network elements (e.g., DPI, probes, mediation systems).
- Support on-site and remote deployments, ensuring solutions meet customer and regulatory requirements.
- Work with senior engineers to troubleshoot issues, escalate bugs, and verify fixes.
- Run system health checks, perform acceptance testing, and generate implementation documentation.
- Maintain accurate records of implementation progress and provide timely status updates.
- Learn and understand protocols such as TCP/IP, SIP, GTP, HTTP, Diameter, and lawful intercept standards (e.g., ETSI, CALEA).
- Collaborate with internal R&D and QA teams to ensure product readiness for deployment.
- Comply with information security standards and customer confidentiality requirements.
- Provide remote support to customer base.
Essential Competencies / Skills
- Basic understanding of networking concepts (IP addressing, routing, firewalls, VLANs).
- Familiarity with Linux/Unix environments and command-line usage.
- Interest in cybersecurity, telecom infrastructure, or law enforcement technologies.
- Strong problem-solving mindset and attention to detail.
- Willingness to travel occasionally to customer locations (domestic and international).
- Excellent communication skills and a desire to work in a customer-facing technical role.
- Must be willing and eligible to acquire Security Clearance.
Case Management & SLA: Proficiency in managing a structured workload via a customer ticket portal; ability to categorize issues by priority (P1–P3), conduct thorough initial investigations, provide consistent customer updates, and drive issues to resolution within defined SLA timers.
Desirable (Nice to Have)
- Exposure to Wireshark or similar packet analysis tools.
- Knowledge of virtualization (VMware, KVM) or containerization (Kubernetes, Docker).
- Scripting knowledge (Bash, Python) for automation and log parsing.
- Understanding of telecom networks, mobile core (3G/4G/5G), or ISP environments.
- Familiarity with ETSI/CALEA lawful intercept standards and protocols.
- Proficiency in using AI tools (e.g., ChatGPT, Microsoft Copilot) to enhance productivity, automate workflows, generate content, or support decision-making.
Experience and Education
- Bachelor’s degree or equivalent in Computer Science, Engineering, Telecommunications, or related field.
SS8 is committed to fostering an inclusive and respectful workplace where everyone can thrive. We welcome applicants of all genders, backgrounds, cultures, and experiences. Our goal is to create a diverse team that reflects the global communities we serve and values collaboration, innovation, and mutual respect.
Junior Services Engineer (Req ID: 2026-05) in Farnborough employer: SS8 Networks
Contact Detail:
SS8 Networks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Services Engineer (Req ID: 2026-05) in Farnborough
✨Tip Number 1
Network like a pro! Attend industry events, webinars, or local meetups related to telecom and cybersecurity. It's all about making connections that could lead to job opportunities, so don’t be shy – introduce yourself and chat with others in the field.
✨Tip Number 2
Get hands-on experience! If you can, set up your own lab at home to play around with networking concepts and tools like Wireshark or Linux. This practical knowledge will not only boost your confidence but also impress potential employers when you talk about your projects.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios you might face as a Junior Services Engineer. Role-play with a friend or use online resources to simulate the interview experience. The more prepared you are, the more relaxed you'll feel!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at SS8 Networks. So, get clicking and let’s make it happen!
We think you need these skills to ace Junior Services Engineer (Req ID: 2026-05) in Farnborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Junior Services Engineer role. Highlight any relevant experience or skills that match the job description, especially in networking concepts and Linux environments. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with SS8's mission. Don’t forget to mention your interest in cybersecurity and telecom infrastructure!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical challenges in the past. We love candidates who can think on their feet and troubleshoot effectively, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at SS8 Networks
✨Know Your Tech Basics
Brush up on your networking concepts like IP addressing, routing, and firewalls. Since the role involves working with telecom networks and systems, having a solid understanding of these basics will help you answer technical questions confidently.
✨Familiarise Yourself with SS8 Solutions
Take some time to research SS8 Networks and their lawful intelligence solutions. Understanding their products and how they impact law enforcement and emergency services will show your genuine interest in the company and the role.
✨Prepare for Customer Interaction
As this position is customer-facing, think about how you would handle various scenarios with clients. Practise articulating your problem-solving approach and how you would communicate technical information clearly to non-technical stakeholders.
✨Show Your Willingness to Learn
Express your eagerness to learn about protocols like TCP/IP, SIP, and GTP. Highlight any relevant coursework or projects from your studies that demonstrate your commitment to growing in this field, as well as your interest in cybersecurity and telecom infrastructure.
