At a Glance
- Tasks: Lead client relationships and ensure satisfaction while driving growth in the EMEA region.
- Company: Join SS&C GlobeOp, a top player in financial services and technology.
- Benefits: Enjoy a hybrid work model, competitive holidays, and professional development opportunities.
- Other info: Diverse and inclusive workplace committed to employee wellbeing and career growth.
- Why this job: Make a real impact by enhancing client experiences and driving innovative solutions.
- Qualifications: 10+ years in client relationship management with strong communication and analytical skills.
The predicted salary is between 90000 - 110000 £ per year.
Director – Client Relationship Management
Get To Know Us
SS&C Globe Op, a division of SS&C Technologies, is one of the world’s largest administrators with core competencies in private equity, hedge funds, funds of funds and managed accounts.
SS&C has been providing outsourcing and fund administration services since 1995.
Key differentiators for our business are significant staff expertise and high employee retention rates, ownership of underlying technology and impeccable client service.
Our growth is largely driven by referrals from satisfied clients.
A leading innovator in alternative investment technology solutions and services, SS&C is also home to the industry’s largest fund administrator: SS&C Globe Op, helping funds of all sizes from start-ups to today's largest funds.
Why You Will Love It Here!
- Flexibility: Hybrid Work Model
- Your Future: Professional Development Reimbursement including access to SS&C University
- Work/Life Balance: Competitive holiday scheme
- Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Training: Hands-On, Team-Customised throughout your career
What You Will Get To Do
We are looking for a Director to join our Client Relationship Management team due to the department experiencing ongoing customer growth in the EMEA region.
You will be tasked with leading and managing client relationships within SS&C Fund Services EMEA, whilst ensuring high client satisfaction, retention, and growth through proactive communication and service excellence is at the forefront of your skill set.
Here is a snapshot of the key responsibilities for the position
- Develop and execute comprehensive client relationship strategies for key institutional clients in the EMEA region.
- Act as the primary point of contact for assigned clients, addressing inquiries, resolving issues, and escalating complex matters as needed.
- Proactively identify client needs and opportunities for additional SS&C services, driving cross-selling and up-selling initiatives.
- Conduct regular client reviews, service level agreement (SLA) assessments, and performance evaluations to ensure client expectations are met or exceeded.
- Collaborate closely with internal teams, including operations, technology, legal, and compliance, to ensure seamless service delivery and client satisfaction.
- Monitor and analyze market trends, regulatory changes, and competitive landscape to inform client strategies and service offerings.
- Prepare and present client reports, performance metrics, and strategic recommendations to both clients and senior management.
- Negotiate and oversee client contracts and service agreements, ensuring favorable terms and adherence to company policies.
- Work in a stand alone capacity within a high performing team where autonomous, independent working will be expected.
What You Will Bring
- Bachelor's degree in Business Administration, Finance, Economics, or a related field; MBA or CFA preferred.
- Minimum of 10 years of experience in client relationship management within the financial services industry, specifically with fund administration or asset management.
- Proven track record of managing and growing relationships with institutional clients in EMEA.
- Deep understanding of fund structures, investment products, and regulatory frameworks in the EMEA’s financial markets.
- Excellent communication, presentation, and negotiation skills, with the ability to engage effectively with senior‑level stakeholders.
- Strong analytical and problem‑solving abilities, with a detail‑oriented approach.
- Ability to work independently and as part of a team in a fast‑paced, dynamic environment.
- Willingness to travel periodically to meet with clients across the EMEA region.
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation.
It's important to us that we strive to have a workforce that is diverse in the widest sense.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
Thank you for your interest in SS&C!
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries.
Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
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Director - Client Relationship Management in London employer: SS & C Advent
At SS&C GlobeOp, we pride ourselves on being an exceptional employer, offering a hybrid work model that promotes flexibility and a competitive holiday scheme to ensure a healthy work-life balance. Our commitment to professional development is evident through our reimbursement programmes and access to SS&C University, while our inclusive culture fosters diversity and provides hands-on training tailored to your career growth. Located in the heart of Central London, we provide a dynamic environment where you can thrive and make a meaningful impact in client relationship management within the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Director - Client Relationship Management in London
✨Tap into Campus Networks
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We think you need these skills to ace Director - Client Relationship Management in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to SS & C Advent.
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How to prepare for a job interview at SS & C Advent
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with SS & C Advent.
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✨Network with Industry Professionals
Before your interview, reach out to current or former SS & C Advent employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
