At a Glance
- Tasks: Manage client queries and improve processes while meeting service levels.
- Company: Join a leading financial services and healthcare tech company with a global presence.
- Benefits: Enjoy a hybrid work model, competitive holidays, and professional development opportunities.
- Other info: Ongoing applications welcome; we celebrate diverse perspectives.
- Why this job: Make a real impact in a dynamic environment that values diversity and innovation.
- Qualifications: Experience in contact centres and strong communication skills are essential.
The predicted salary is between 49280 - 55956 £ per year.
SS&C is a leading financial services and healthcare technology company headquartered in Windsor, Connecticut, with over 27,000 employees in 35 countries. We serve around 20,000 financial services and healthcare organisations, from the world's largest companies to small and mid-market firms.
Get To Know Us: SS&C is committed to hiring diverse, honest, dynamic individuals who value collaboration, accountability, and innovation.
Why You Will Love It Here!
- Flexibility: Hybrid Work Model
- Your Future: Professional Development Reimbursement including access to SS&C University
- Work/Life Balance: Competitive holiday scheme
- Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Training: Hands-On, Team-Customised throughout your career
What You Will Get To Do:
- Effectively manage workloads in line with agreed KPI’s, including queries or escalations to colleagues across the group or external clients/advisers in accordance with target service levels and agreed timescales and in line with all relevant regulatory requirements.
- Be responsible for improving ways of working, driving efficiencies in processes, whilst ensuring you meet the required quality standards.
- Build effective and collaborative relationships across the team, department, and organisation.
- Acquire, expand and retain sound product and system knowledge of relevant company products and systems and awareness of their attributes and rules.
- Responsible for following SS&C’s Risk and Compliance policies and procedures.
What You Will Bring:
- Experience in a contact center environment
- Experience in fund administration and investment products
- Clear communication skills and friendly, positive manner
- Ability to handle difficult conversations
- Excellent Administration skills
- Confident in navigating multiple computer systems at once
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Applications will be accepted on an ongoing basis until the position is filled. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, colour, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
Senior Associate - Customer Services (Voice) in Chelmsford employer: SS & C Advent
At SS&C GlobeOp, we pride ourselves on being an exceptional employer, offering a hybrid work model that promotes flexibility and a competitive holiday scheme to ensure a healthy work-life balance. Our commitment to professional development is evident through our reimbursement programmes and access to SS&C University, while our inclusive culture fosters diversity and provides hands-on training tailored to your career growth. Located in the heart of Central London, we provide a dynamic environment where you can thrive and make a meaningful impact in client relationship management within the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Associate - Customer Services (Voice) in Chelmsford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SS & C Advent. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SS & C Advent before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Associate - Customer Services (Voice) in Chelmsford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SS & C Advent:Your cover letter is your chance to shine! Tell us why you want to work at SS & C Advent specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SS & C Advent!
How to prepare for a job interview at SS & C Advent
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
